KAREN MIRANDA
Flagstaff
Summary
A communicative individual who is committed to going above and beyond to provide unforgettable guest experiences. I have an excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Quick learner with exceptional interpersonal and communication skills, exceptional multitasking ability, excellent problem-solving techniques, and a keen eye for detail. A problem-solving expert who has received training in customer service and sales techniques.
Overview
5
5
years of professional experience
Work History
Shift Lead
Tempe Dogs 24/7
05.2022 - 01.2025
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Kept a safe environment for the dogs as well for the employees.
Customer Service Representative
Dillards Department Store
05.2024 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Handled cash room and large amounts of money and imputed into separate system to verify.
Sales Associate
Aeropostale
12.2021 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
SkyZone Entertainment
03.2020 - 10.2020
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School -
Coronado High School
Scottsdale, AZ05-2023
Skills
- Operations management
- Customer service
- Safety understanding
- Strategic planning
- Critical thinking
- Data entry
- Computer proficiency
- Client relations
- Scheduling
Timeline
Customer Service Representative
Dillards Department Store
05.2024 - 10.2024
Shift Lead
Tempe Dogs 24/7
05.2022 - 01.2025
Sales Associate
Aeropostale
12.2021 - 05.2022
Sales Associate
SkyZone Entertainment
03.2020 - 10.2020
High School -
Coronado High School
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