Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Quote
Timeline
AssistantManager

Karen Mitchell

Management
Pitts,GA

Summary

Over 22 years of Management and Aml/Compliance experience working as a Manager for a revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Senior Manager

Dollar Financial Group Inc.
11.2002 - 12.2018
    • Recommended and implemented successful strategies to maximize revenue productivity
    • Held monthly meetings to create business plans and workshops to drive successful business.
    • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
    • Examined quarterly financials to determine business operating capacity.
    • Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
    • Executed appropriate staffing and budgetary plans to align with business forecasts.
    • Provided strong leadership to enhance team productivity and morale.
    • Evaluated hiring, firing, and promotions requests.

General Manager

Dollar Financial Group Inc.
02.2000 - 11.2002
    • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
    • Managed budget implementations, employee evaluations, and contract details.
    • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
    • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
    • Trained and guided team members to maintain high productivity and performance metrics
    • Trained new employees on proper protocols and customer service standards.
    • Assisted in recruiting, hiring and training of team members.
    • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
    • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
    • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
    • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
    • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
    • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
    • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
    • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Area Manager Trainee

Dollar Financial Group Inc.
03.1999 - 01.2000
    • Used company reports to analyze sales, gross profit and inventory activities.
    • Scheduled employees for shifts, taking into account customer traffic and employee st
    • Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
    • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
    • Analyzed customer feedback to identify areas for improvement.
    • Organized projects and contests to increase sales and encourage exceptional customer service.
    • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
    • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
    • Assisted in recruiting, hiring and training of team members.
    • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
    • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
    • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
    • Managed purchasing, sales, marketing and customer account operations efficiently.

Manager

Dollar Financial Group Inc.
09.1997 - 02.1999

    • Established performance goals for employees and provided feedback on methods for reaching those milestones.
    • Established team priorities, maintained schedules and monitored performance.
    • Controlled costs to keep business operating within budget and increase profits.
    • Cross-trained existing employees to maximize team agility and performance.
    • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
    • Set aggressive targets for employees to drive company success and strengthen motivation.
    • Opened and closed location
    • Evaluated employee performance and conveyed constructive feedback to improve skills.
    • Maximized performance by monitoring daily activities and mentoring team members.
    • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
    • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
    • Successfully managed budgets and allocated resources to maximize productivity and profitability.
    • Onboarded new employees with training and new hire documentation.
    • Recruited, interviewed and hired employees
    • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
    • Improved marketing to attract new customers and promote business.

Teller

Dollar Financial Group Inc.
04.1997 - 09.1997

    • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
    • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
    • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
    • Monitored and reported suspicious activity in line with bank security policies.
    • Maintained accurate records of customer transactions in line with bank procedures.
    • Executed wire transfers, stop payments and account transfers.
    • Disbursed cash and checks accurately while maintaining security of cash drawers.
    • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
    • Cross-sold credit cards, loans and other bank products.
    • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
    • Counted, verified and handled bank deposits and armored car transactions.

Education

Accounting And Business Management

Bradford School
Pittsburgh, PA
01.1988

High School Diploma -

South Vo Tech
Pittsburgh, PA
06.1987

Skills

  • Sales
  • Trainer
  • Auditing
  • Anti Money Laundering Compliance
  • Customer Service
  • Leadership
  • Risk Management
  • Due Diligence
  • Troubleshooting and problem resolution

Accomplishments

  • Trained and developed Managers In Training to be promoted to Management

Certification

  • Money Laundering Compliance- Certification 2013
  • Risk Management - Certification 2013
  • Manager Development Mentor Program 2006

Quote

Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield

Timeline

Senior Manager

Dollar Financial Group Inc.
11.2002 - 12.2018

General Manager

Dollar Financial Group Inc.
02.2000 - 11.2002

Area Manager Trainee

Dollar Financial Group Inc.
03.1999 - 01.2000

Manager

Dollar Financial Group Inc.
09.1997 - 02.1999

Teller

Dollar Financial Group Inc.
04.1997 - 09.1997

Accounting And Business Management

Bradford School

High School Diploma -

South Vo Tech

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