Timeline
Work History
Overview
Education
Skills
Summary
Work Preference
Quote
Work Availability
Affiliations
Certification
Accomplishments
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Karen Mitchell-Alexander

Karen Mitchell-Alexander

Management
French Camp,CA

Timeline

Bachelor of Science - Business Mangement

Western Governors University
08.2025 - Current

Associate of Science - Business Administration And Management

Southern New Hampshire University
09.2024 - 08.2025

IHSS Provider

IHSS Public Authority
03.2023 - 06.2024

Associate of Arts - Fire Science

American River College
01.2020 - 04.2020

IHSS Provider

IHSS Public Authority
02.2018 - 09.2019

Package Handler

Fed Ex Ground
01.2017 - 12.2017

High School Diploma -

Penn Foster High School
03.2014 - 01.2018

Customer Service Representative

Big Lots
03.2013 - 10.2014

Customer Service Representative

Sears
11.2012 - 12.2012

Inventory Specialist

Goodwill Store and Attended Donation Center
01.2011 - 02.2011

Recreational Aide

Step Up Program
01.2010 - 12.2014

Recreational Aide

YMCA Child Development Center
01.2008 - 01.2010

Work History

IHSS Provider

IHSS Public Authority
03.2023 - 06.2024
  • Conducted regular assessments of clients'' physical, emotional, cognitive, or social conditions to inform care strategies accordingly.
  • Aided clients with medication management, ensuring proper administration and adherence to prescribed schedules.
  • Supported clients with mobility challenges by utilizing adaptive equipment and implementing safety measures for improved accessibility.
  • Facilitated transportation to medical appointments, ensuring timely arrival and advocating for client needs during visits.
  • Improved client nutrition by preparing healthy meals according to dietary restrictions and preferences.

IHSS Provider

IHSS Public Authority
02.2018 - 09.2019
  • Conducted regular assessments of clients'' physical, emotional, cognitive, or social conditions to inform care strategies accordingly.
  • Provided transportation and appointments management.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Aided clients with medication management, ensuring proper administration and adherence to prescribed schedules.

Package Handler

Fed Ex Ground
01.2017 - 12.2017
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Proved successful working within tight deadlines and a fast-paced environment.

Recreational Aide

Step Up Program
01.2010 - 12.2014
  • Achieved high levels of participant retention by providing consistent support, encouragement, and motivation during activities.
  • Helped improve participants'' physical fitness levels through implementation of dynamic exercise routines tailored to their needs.
  • Increased overall satisfaction of program attendees by tailoring activities to fit individual abilities and interests.
  • Improved overall safety standards within the facility by promptly identifying potential hazards and implementing appropriate solutions.
  • Collaborated with other staff members to develop engaging, age-appropriate programming for various groups.

Customer Service Representative

Big Lots
03.2013 - 10.2014
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Customer Service Representative

Sears
11.2012 - 12.2012
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Inventory Specialist

Goodwill Store and Attended Donation Center
01.2011 - 02.2011
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
  • Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
  • Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.

Recreational Aide

YMCA Child Development Center
01.2008 - 01.2010
  • Conducted rounds within facility and campus to facilitate safe execution of recreation activities and monitor participation numbers.
  • Assisted in managing program budgets by carefully tracking expenses and adhering to spending guidelines set forth by supervisors.
  • Implemented and developed programs to promote physical fitness, teamwork and healthy living.
  • Implemented creative strategies for fundraising, allowing the organization to expand program offerings.
  • Encouraged teamwork and cooperation among program attendees through structured team-building exercises designed for social development.

Overview

16
16
years of professional experience
5
5
years of post-secondary education

Education

Associate of Arts - Fire Science

American River College
Sacramento, CA
01.2020 - 04.2020

High School Diploma -

Penn Foster High School
Scranton, PA
03.2014 - 01.2018

Associate of Science - Business Administration And Management

Southern New Hampshire University
Hooksett, NH
09.2024 - 08.2025

Bachelor of Science - Business Mangement

Western Governors University
Salt Lake City, UT
08.2025 - Current

Skills

Compassionate caregiving

Housekeeping tasks

Patient safety

Personal hygiene assistance

Emotional support

Client confidentiality

Disability awareness

First aid and safety

Patient education

Infection control

Behavioral management

Documentation

Summary

Healthcare professional prepared to deliver compassionate and reliable in-home support services. Proven track record of assisting clients with personal care and daily activities, contributing to their overall well-being. Strong focus on teamwork and adaptability, ensuring seamless care and support in dynamic environments. Highly skilled in time management and empathetic communication.

Work Preference

Work Type

Full TimePart Time

Location Preference

RemoteHybridOn-Site

Salary Range

$45000/yr - $100000/yr

Important To Me

Paid time offPaid sick leaveWork from home optionCareer advancementHealthcare benefits

Quote

The cave you fear to enter contains the treasure you seek.
Joseph Campbell

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations

  • The National Society of Leadership and Success

Certification

  • PCW - Personal Care Worker

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

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