Summary
Overview
Work History
Education
Skills
Timeline
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Karen Mohammed

Tampa,FL

Summary

Hard-working professional qualified in Data Entry/Customer Service, with 13 years of experience in this role. Proven ability to handle high-volume inquiries while maintaining a high level of professionalism and efficiency. Looking for a full-time/part-time position that will continue to improve skills. Self-motivated but also enjoy working with others in a team and enjoy doing individual projects as well.

Overview

13
13
years of professional experience

Work History

CUSTOMER ADVOCATE/DATA ENTRY

VERIZON WIRELESS
01.2008 - 01.2016
  • Managed approximately 40-50 incoming calls per day from customers, performed customer verification and processed applications, orders and requests
  • Managed multiple priorities effectively while ensuring a high level of accuracy and attention to detail in all tasks performed.
  • Documented customer concerns and inquiry resolutions in internal computer system.
  • Researched and resolved account and service problems with friendly, knowledgeable support.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

CUSTOMER SERVICE EXPEDITOR

THE HOME DEPOT
01.2003 - 01.2008
  • Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
  • Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
  • Improved delivery times by closely monitoring and prioritizing urgent orders.
  • Maintained open lines of communication between internal departments to facilitate smooth handoffs throughout each stage of order lifecycle.
  • Enhanced communication between departments to ensure seamless order management and fulfillment.
  • Addressed supply problems and developed creative solutions to prevent delays.
  • Collaborated with suppliers for timely delivery, minimizing production delays.
  • Boosted customer satisfaction by resolving issues promptly and providing regular updates on order status.

Education

High School Diploma -

Brewster Technical
Tampa, FL

Associate of Science -

Erwin Technical
Tampa, FL

Skills

  • Ability to multi-task
  • Prioritization
  • Time management
  • Problem solving
  • Team player
  • Managing escalations
  • Active listening
  • Customer issue handling
  • Communication skills
  • Data Entry

Timeline

CUSTOMER ADVOCATE/DATA ENTRY

VERIZON WIRELESS
01.2008 - 01.2016

CUSTOMER SERVICE EXPEDITOR

THE HOME DEPOT
01.2003 - 01.2008

High School Diploma -

Brewster Technical

Associate of Science -

Erwin Technical

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Karen Mohammed