Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

KAREN MONTES DE OCA ACOSTA

Hialeah

Summary

Personable and organized individual with knack for managing multiple tasks and coordinating services. Understands importance of customer service and possesses strong communication and problem-solving skills. Dedicated to improving service delivery and ensuring client satisfaction.

Developed skills in fast-paced, client-focused environment, including service coordination and problem resolution. Seeking to transition into new field, leveraging strong organizational and multitasking abilities. Committed to utilizing transferable skills to contribute effectively in new professional setting.

Developed strong customer service and problem-solving skills in fast-paced travel environment. Demonstrated ability to coordinate complex travel logistics and handle client inquiries efficiently. Seeking to transition into new field, leveraging these transferable skills to deliver exceptional results.

Offering strong blend of interpersonal skills and deep interest in travel and hospitality, eager to learn and grow in dynamic environment. Brings foundational understanding of travel coordination and customer service. Ready to use and develop organizational and communication skills in Special Services Coordinator role.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Cruise Specialist

Norwegian Cruise Line
09.2024 - Current
  • Established strong relationships with clients, leading to repeat business and referrals.
  • Delivered exceptional customer service, addressing client concerns with empathy and understanding.
  • Managed complex itinerary changes efficiently while minimizing disruption to client''s plans or budget constraints.
  • Helped clients navigate travel insurance, ensuring they had the appropriate coverage for their specific needs and circumstances.
  • Assisted clients in resolving issues during their trip, ensuring a positive travel experience.

Insurance Agent

Univista Insurance
05.2024 - 08.2024
  • Demonstrated excellent communication skills when discussing insurance policies with customers to ensure they were fully informed of their coverage options
  • Used company software to analyze customer coverage needs, write quotes, and issue policies
  • Built and maintained relationships with clients to support satisfaction
  • Contacted prospective and current clients via telephone to provide quote and policy information
  • Accurately processed payments from customers for policy premiums and other fees associated with the policy
  • Customized insurance programs to suit individual customer needs
  • Managed high-volume caseload proficiently with new business sales and renewals
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.

Education

Bachelor of Arts (B.A.) - Dance

Superior Institute of Art
12.2022

Skills

  • Client relationship building
  • Multilingual communication
  • Cruise industry experience
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Critical thinking
  • Active listening
  • Travel bookings processes
  • Data entry

Certification

Florida Department of Financial Services License, G130797

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Cruise Specialist

Norwegian Cruise Line
09.2024 - Current

Insurance Agent

Univista Insurance
05.2024 - 08.2024

Bachelor of Arts (B.A.) - Dance

Superior Institute of Art
KAREN MONTES DE OCA ACOSTA