Karen Montoya
Alamosa,CO
Summary
Proven Case Manager at County of Alamosa, adept in leveraging organizational skills and case management expertise to achieve positive client outcomes. Demonstrates exceptional teamwork, communication, and proficiency in CBMS and Microsoft Office. Knowledgeable Case Manager experienced in coordinating care for customers. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others. Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
21
21
years of professional experience
Work History
Case Manager
County of Alamosa
09.2003 - 06.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Conducted thorough assessments to identify client needs, laying groundwork for effective case management.
- Streamlined case documentation procedures, reducing processing time and increasing efficiency.
Education
Bachelor of Science - Business Management
Adams State University
Alamosa, CO05.1991
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Email and Telephone Etiquette
- Data Entry and Analysis
- Case Needs Assessment
- Time Management
- Multitasking Abilities
- Attention to Detail
- Teamwork and Collaboration
- Excellent Communication
- Organizational Skills
- Proficient in CBMS, Microsoft word, microsoft excel, google
Timeline
Case Manager
County of Alamosa
09.2003 - 06.2024
Bachelor of Science - Business Management
Adams State University
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