Karen Monzalvo
Azusa,CA
Summary
Strong, self-driven Criminal Justice student with years of management & organizational leadership in fast-paced, team environments. Proven skills as a qualified military law enforcement professional with excellent problem-solving capabilities and a commitment to maintaining high levels of safety and security.
Overview
8
8
years of professional experience
Work History
Army Officer
United States Army Reserve
07.2023 - Current
- Trained and mentored personnel in combat operations and tactics.
- Monitored and assessed mission progress and provided updates to command.
- Proved successful working within tight deadlines and a fast-paced environment.
- Executed tactical operations with accuracy and control.
Restaurant Manager
Raising Canes
11.2021 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
Training Director
Chick-fil-A
02.2020 - 11.2021
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Trained new hires to perform cross-training exercises with experienced workers.
Team Leader
Chic-Fil-A
01.2018 - 11.2021
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
CASHIER & WAITRESS
Max’s Mexican Cuisine
01.2016 - 01.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Associate of Science - Criminal Justice
CITRUS COLLEGE
Glendora, CA07.2021
Bachelor of Science - Criminal Justice
CALIFORNIA STATE UNIVERSITY of LOS ANGELES
Los Angeles, CA07.2024
High School Diploma -
AZUSA HIGH SCHOOL
Azusa, CA06.2018
Skills
- Counting end of day profits
- New Hire Onboarding
- Training Solutions Development
- Written and Oral Communications
- Leadership Training
- Conflict Resolution Techniques
- Defense Management
- Coordinate Operations
- Process Payments
- Guest Inquiries
Timeline
Army Officer
United States Army Reserve
07.2023 - Current
Restaurant Manager
Raising Canes
11.2021 - Current
Training Director
Chick-fil-A
02.2020 - 11.2021
Team Leader
Chic-Fil-A
01.2018 - 11.2021
CASHIER & WAITRESS
Max’s Mexican Cuisine
01.2016 - 01.2018
Associate of Science - Criminal Justice
CITRUS COLLEGE
Bachelor of Science - Criminal Justice
CALIFORNIA STATE UNIVERSITY of LOS ANGELES
High School Diploma -
AZUSA HIGH SCHOOL
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