Summary
Overview
Work History
Education
Skills
Strengths
Timeline
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Karen Moon

Spring,TX

Summary

Professional assistant branch manager with almost 20 years of experience. Proficient in all aspects of bank management and operation, including account management, customer service, staff coordination and product sales. Prior experience provided the opportunity to be part of a specialized team to refine banking processes and procedures in current role. Exemplary customer service skills and thorough knowledge of the banking industry. Dedicated to effective and innovative management techniques to ensure the success of the branch.

Overview

26
26
years of professional experience

Work History

Assistant Branch Manager

Third Coast Bank SSB
07.2018 - Current
  • Supervise staff in operations such as account management, customer service, financial operations and other bank functions.
  • Monitor all balances and deposits to ensure that all money in bank is accounted for and proper procedures are followed at all times.
  • Improved teller accuracy by implementing standardized cash handling procedures and conducting regular audits on cash drawers.
  • Collaborated with other departments within bank to resolve complex issues efficiently, ensuring seamless service delivery to customers.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Supported Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Streamlined branch operations for increased efficiency through implementation of new processes and procedures.

Customer Service and Operations Manager

BBVA Compass
03.2010 - 07.2018
  • Partnered with customers individually to help them get the most out of their accounts and understand the features offered.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Assisted in recruiting, hiring and training of team members.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

Banking Associate

Bank Of Southside Virginia
03.2004 - 06.2009
  • Worked at bank front counter to assist customers with various banking needs, including deposits, withdrawals, and balance checks.
  • Adhered to all company standards to ensure that customers received optimal care and service while banking at our branch.
  • Reduced transaction processing times by effectively utilizing banking software systems for accurate data entry and account management.
  • Balanced teller drawers and ATM cash.

Substitute Teacher

DoDDs Schools
08.2000 - 05.2004
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Followed lesson plans designed by absent teachers.
  • Enforced school and class rules to maintain order in classroom.
  • Assisted students in mastering subject material and preparing for tests.

Daycare Owner/Operator

Child Development Services Wiesbaden Air Base
05.1998 - 01.2000
  • Implemented age-appropriate curricula to meet needs of young learners.
  • Guided students through daily routines, instilling a sense of responsibility and independence within each child.
  • Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
  • Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
  • Organized activities to teach preschool children foundational learning skills such as letters and numbers.
  • Collaborated with fellow daycare teachers to create a cohesive educational experience across all classrooms within the center.
  • Supported students in developing self-esteem and self-confidence.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Implemented creative art projects to encourage self-expression and fine motor skill development among young children.

Education

Associate of Arts -

Lone Star Community College
The Woodlands Tx
2018

Skills

  • Banking products and servicing
  • Branch Operations Management
  • Prioritizing and Planning
  • Cash Handling
  • Banking
  • Customer Relationships
  • Strong team-builder
  • Relationship building and management
  • Analytical skills
  • Customer service

Strengths

  • Solid knowledge of credit and financing policies and procedures.
  • Proficient with state and federal banking regulations
  • Strong work ethic and drive to perform.
  • Skilled in both written and spoken communication.
  • Able to work alone or among a larger group.
  • Adept at performing under pressure or on tight deadlines.
  • Excellent critical thinking capacity and application.


Timeline

Assistant Branch Manager

Third Coast Bank SSB
07.2018 - Current

Customer Service and Operations Manager

BBVA Compass
03.2010 - 07.2018

Banking Associate

Bank Of Southside Virginia
03.2004 - 06.2009

Substitute Teacher

DoDDs Schools
08.2000 - 05.2004

Daycare Owner/Operator

Child Development Services Wiesbaden Air Base
05.1998 - 01.2000

Associate of Arts -

Lone Star Community College

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Karen Moon