Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Karen Moore

Karen Moore

Summary

Dynamic General Manager with proven success at Walmart Optical, excelling in operations management and team building. Expert in P&L management, driving year-over-year growth while enhancing customer relations. Adept at training and coaching staff, fostering a high-performance culture that consistently exceeds sales targets and improves employee satisfaction.

I have achieved over nine years of management and over 30 years of optical sales with a solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

20
20
years of professional experience
1
1
Certification

Work History

General Manager

Walmart Optical
02.2024 - 05.2024
  • Managed budget implementations, employee reviews, training, and schedules.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

General Manager

National Vision
06.2004 - 02.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning..
  • Executed policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
  • Scheduled employees for shifts, taking into account needs of the business.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reported issues to higher management with great detail.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
  • Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
  • Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
  • Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
  • Enhanced community engagement by developing and implementing targeted outreach programs.
  • Built a robust network of professional contacts who could be leveraged for resource sharing or collaborative ventures in support of community outreach objectives.
  • Increased public awareness of local resources by organizing and promoting community events.
  • Improved community health outcomes by coordinating wellness and health education events.
  • Fostered positive community relations through regular attendance at local events and meetings.

Education

ABO Certification

National Vision

Bachelor of Arts - Bible Studies/Business

Lakeland, FL
05-1987

Skills

  • Effective team management
  • Conflict resolution skills
  • Operational efficiency oversight
  • Effective team contributor
  • Skilled in managing multiple tasks
  • Skilled team leader
  • Effective time organization
  • Coaching development
  • Customer service expertise
  • Employee training
  • Networking expertise
  • Inventory control
  • Staff supervision
  • Employee scheduling
  • Goal setting
  • Verbal and written communication
  • Staff training and development
  • Administrative skills
  • P&L management
  • Team training and development
  • Motivation
  • Client relations
  • Schedule management
  • Customer retention
  • Performance improvement
  • Deadline oriented
  • Facility management
  • Performance evaluations
  • Sales expertise
  • Cost reductions
  • Community outreach

Accomplishments

  • Earned the “Store Manager of the Year (1st runnerup)” Award in 2016 for over all performance.
  • Earned the “Store Manager of the Year in 2015 for over all Performance.
  • Earned the “Community Outreach Award” for National Vision at the corporate Level..
  • Generated $1million in first-year in sales by developing a great team; exceptional customer service and focus of one more customer.
  • Managed an optical surfacing and finishing Lab for 3 years.

Certification

  • ABO License
  • Optometric certification technician level 1 and Level 11 Training - through National Vision

Timeline

General Manager

Walmart Optical
02.2024 - 05.2024

General Manager

National Vision
06.2004 - 02.2024

ABO Certification

National Vision

Bachelor of Arts - Bible Studies/Business

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Karen Moore