Karen Morales
Stroudsburg,PA
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier/Customer Service
The GIANT Company
Stroudsburg, PA
10.2021 - Current
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance
- Helped customers complete purchases, locate items and join reward programs
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales
- Greeted customers entering store and responded promptly to customer needs
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
Customer Service Representative
Itel-BPO Solutions
Cape Coral, FL
04.2020 - 04.2021
- Answered customer telephone calls promptly to avoid on-hold wait times
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Updated account information to maintain customer records
- Recorded account information to open new customer accounts
- Investigated and resolved customer inquiries and complaints quickly
- Educated customers about billing, payment processing and support policies and procedures
Sales Associate
Sears Holdings Corporation
Orlando, FL
10.2019 - 03.2020
- Engaged with customers to build rapport and loyalty
- Helped customers locate products and checked store system for merchandise at other sites
- Processed product returns and assisted customers with other selections
- Recommended accessories and complementary purchases to boost revenue
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
CNA/Caregiver
Westminster Retirement
Orlando, FL
04.2018 - 06.2018
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
- Oversaw and maintained patients' rooms, group living areas and nurse stations
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
- Obtained client medical history, medication information, symptoms and allergies
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment
Cashier/Food Prep
Ponderosa Steakhouse
Orlando, FL
02.2014 - 11.2015
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company
Education
High School Diploma -
Mid, Tech
Orlando, FL03.2008
Skills
- Problem Solving
- Customer Relations
- Credits and Refunds
- Honest and Ethical
- Complaint Resolution
- Problem-Solving
- Reliable and Responsible
- Call Response and Transfer
- Detail-Oriented
- Reporting and Documentation
- Active Listening
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Certification
- Adult Residential License - 01/30/2022
- Certified Food & Nutrition, PennState Extension - 03/02/2022
Timeline
Cashier/Customer Service
The GIANT Company
10.2021 - Current
Customer Service Representative
Itel-BPO Solutions
04.2020 - 04.2021
Sales Associate
Sears Holdings Corporation
10.2019 - 03.2020
CNA/Caregiver
Westminster Retirement
04.2018 - 06.2018
Cashier/Food Prep
Ponderosa Steakhouse
02.2014 - 11.2015
High School Diploma -
Mid, Tech
Similar Profiles
Joshua LeonardJoshua Leonard
PFS Facilitator at The Giant CompanyPFS Facilitator at The Giant Company
Joshua LeonardJoshua Leonard
PFS Facilitator at The Giant CompanyPFS Facilitator at The Giant Company
Tammy SerfassTammy Serfass
Human Resource Business Partner at The Giant CompanyHuman Resource Business Partner at The Giant Company
Sahir AshrafSahir Ashraf
Cashier at The Giant CompanyCashier at The Giant Company
Gabrielle PalmeroniGabrielle Palmeroni
Sales Support and International Accounts Specialist at Swim USASales Support and International Accounts Specialist at Swim USA