Overview
Work History
Education
Skills
Timeline
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Karen Morales

Winchester,CA

Overview

16
16
years of professional experience

Work History

District Manager

Sin Limite Distribution
11.2014 - Current
  • Supervised 39 locations to enforce high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
  • Recruited, interviewed and hired employees
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Led in person and virtual sales meetings to communicate objectives
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Traveled to over 3 locations per week to manage each store and perform reviews of individual managers and employees.
  • Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
  • Completed bi-weekly payroll for company employees.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Managed large amounts of cash
  • Prepared and reconcile cash deposits per stores

District Manager

Unlimited R Us
06.2013 - 11.2014
  • Supervised 6 locations to enforce high-quality standards of operation.
  • Enhanced employee productivity by providing training, guidance, and performance evaluations.
  • Promoted a positive work environment by fostering open communication channels among staff members.
  • Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
  • Managed large amounts of cash
  • Reconciled and prepared cash deposits

Shift Manager

Puja Inc.
09.2008 - 06.2014
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Excelled in every store position and regularly backed up front-line staff.
  • Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
  • Monitored employee food handling, safety and uniform requirements.
  • Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Performed monthly inventory audits as well as weekly food ordering

Education

No Degree - Criminal Justice

UEI College
San Marcos, CA
09.2014

Skills

  • Leadership skills
  • Recruiting and Hiring
  • Strategic Planning
  • Customer Service
  • Training and coaching
  • Attention to Detail
  • Time Management
  • Staff Development
  • Decision-Making
  • Goal Setting and Performance Metrics

Timeline

District Manager

Sin Limite Distribution
11.2014 - Current

District Manager

Unlimited R Us
06.2013 - 11.2014

Shift Manager

Puja Inc.
09.2008 - 06.2014

No Degree - Criminal Justice

UEI College

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Karen Morales