KAREN MORALES
Waukegan,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Dental Receptionist/ Dental Assistant/ Office Manager
Family Dental Care
Waukegan, IL
02.2013 - 05.2024
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
- Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.
- Verified patient information was up-to-date prior to each visit and entered into system software. .
- Answered and managed incoming calls and emails.
- Followed up with patients after their appointment via phone call or mailings to confirm satisfaction.
- Reviewed invoices for accuracy prior to submitting payment requests for approval.
- Responded to inquiries from patients regarding treatment plans and payment options.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Processed payments for services rendered using appropriate software programs.
- Provided excellent customer service by addressing any complaints or issues in a prompt manner.
- Ensured compliance with HIPAA regulations by keeping confidential medical records secure at all times.
- Routed laboratory or diagnostic results to appropriate staff.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Resolved billing issues with insurance companies in a timely manner.
- Managed patient accounts receivable ensuring timely payment of outstanding balances due on accounts.
- Supported dynamic patient flows by setting up and breaking down rooms, cleaning surfaces and restocking supplies.
- Educated patients about post-operative and at-home care for optimal outcomes.
Dental Assistant
Avery Family Dentistry
Waukegan, IL
03.2012 - 07.2012
- Answered phones, made appointments, verified insurance coverage.
- Provided detailed information about treatment plans and corresponding financial choices.
- Ordered supplies necessary for daily operations of the practice.
- Instructed patients about postoperative instructions prescribed by their dentist.
- Took digital X-rays of teeth using radiographic equipment.
- Sterilized instruments according to established guidelines and protocols.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Educated patients on proper oral hygiene techniques and habits.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Checked with participants throughout procedures to help alleviate anxiety.
Bank Teller
Seaway Bank And Trust Company
Waukegan, IL
08.2011 - 03.2012
- Handled customer transactions including deposits, withdrawals, and loan payments
- Welcomed customers and offered pleasant service during entire transaction.
- Participated in weekly training sessions to stay abreast of changes in banking regulations.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Resolved problems or discrepancies concerning customers' accounts.
- Balanced daily cash deposits and vault inventory with zero error rate.
Dental Assistant
Smile Center
North Chicago, IL
09.2010 - 12.2010
- Assisted doctors during procedures and performed x-rays for patients. Maintained cleanliness of procedure rooms, sterilized instruments, and managed inventory and stocking. Assisted orthodontic patients.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Kept accurate records of dental treatments provided for each patient's visit.
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Scheduled appointments for patients based on availability of doctors' time slots.
Receptionist/Dental Assistant
Douglas Dental Center
Waukegan, IL
12.2008 - 07.2010
- Answered phone calls, scheduled appointments, and delivered exceptional customer service in a courteous and professional manner.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Managed front desk operations including scheduling appointments, collecting payments.
- Verified patient's eligibility for benefits under various insurance plans.
- Processed referrals to specialists when required by the dentist.
- Provided assistance to dentists during dental treatments and procedures as needed.
- Responded to inquiries from patients regarding their accounts or dental services offered.
- Arranged documents for insurance claims.
Temporary
Career Source Unlimited, Inc.
Bannockburn, IL
07.2008 - 08.2008
- Worked on various tasks within a clerical function at a protective insurance firm based in Bannockburn, Illinois.
- Managed phone calls, data entry, and filing tasks
- Delivered outstanding customer support while demonstrating strong teamwork and assisted in completing designated special projects
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Warren Township High School
01.2008
Some College (No Degree) - Business Administration And Management
College of Lake County
Grayslake, ILSkills
- Bilingual Spanish (read & write)
- PC literate in windows xp, Microsoft word, power point, and dentrix
- Strong customer service skill
- Typing 50wpm and data entry
- Coronal polishing certified
- OSHA certified
- CPR Certified
- Dental Terminology
- HIPAA Compliance
- Issue Resolution
Timeline
Dental Receptionist/ Dental Assistant/ Office Manager
Family Dental Care
02.2013 - 05.2024
Dental Assistant
Avery Family Dentistry
03.2012 - 07.2012
Bank Teller
Seaway Bank And Trust Company
08.2011 - 03.2012
Dental Assistant
Smile Center
09.2010 - 12.2010
Receptionist/Dental Assistant
Douglas Dental Center
12.2008 - 07.2010
Temporary
Career Source Unlimited, Inc.
07.2008 - 08.2008
Warren Township High School
Some College (No Degree) - Business Administration And Management
College of Lake County
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