Karen Moran Martinez
Houston
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
1
1
year of professional experience
Work History
Seasonal Worker
Amazon Warehouse
08.2024 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Optimized storage space, rearranging items to better utilize available square footage.
- Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.
- Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
- Assisted in receiving, stocking and distribution of merchandise.
Assistant Manager/Salesperson
The Childrens's Place
10.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Westbury High School
Houston, TX06-2022
Skills
- Quick learner
- Strong work ethic
- Collaboration
- Task prioritization
- Dependable and hardworking
- Data entry
- Time management
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Paperwork processing
Languages
Spanish
Native or Bilingual
Timeline
Seasonal Worker
Amazon Warehouse
08.2024 - Current
Assistant Manager/Salesperson
The Childrens's Place
10.2023 - Current
High School Diploma -
Westbury High School
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