Karen Moreno
Summary
Resourceful and passionate candidate with superior work ethic and problem-solving skills. detail-oriented dedicated team player with hardworking and resourceful approach.
Overview
6
6
years of professional experience
Work History
Intern
Imperial County Behavioral Health Services
01.2023 - 08.2023
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Cultivated interpersonal skills by building positive relationships with others.
- Proven ability to develop and implement creative solutions to complex problems.
- Performed activities such as completing consumer reports and filling out clients' needs assessments, and documentation with sample clients.
- Participated in workshops and presentations related to treatment planning with interdisciplinary team (nurse, supervisor, therapist, case manager) to gain knowledge.
- Participated in client sessions to assess risk with outcome measurement tools to obtain baselines and monitor progress with treatment as well as see evidence-based interventions work in action.
- Strengthened organizational skills through managing multiple projects at the same time.
Division Manager
Primerica Financial Services
12.2017 - 12.2021
- Built strong relationships with clients through consistent communication and excellent customer service.
- Gained administrative and clerical knowledge. (data entry, update to database, follow ups with clients, answering phone calls, and communicating with upper management.)
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Developed and implemented marketing strategies to boost sales and increase customer base.
- Personally trained multiple agents in the development of their financial services careers.
- Analyzed customer needs to provide customized insurance solutions.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Americorps member
Americorps
07.2020 - 03.2021
- Conducted Tutoring sessions to Special Education Students from 1st to 3rd grade at Oakley Elementary via zoom.
- Motivated students with accurate feedback and positive reinforcement.
- Delivered personalized educational, behavioral, and emotional support to my assign students to enable positive learning outcomes.
- Paid attention to detail while completing assignments.
- Developed strong communication and organizational skills through working on volunteer activities and coursework.
- Completed paperwork.
- Developed strong relationships with students and their families, fostering open communication to address individual concerns and progress updates.
Wireless Specialist
Premium Retail Wireless
07.2018 - 09.2019
- Resourceful phone sales representative with a successful history of sales and customer service
- Able to handle multiple high volume high-stress simultaneous operations with accuracy and courtesy.
Education
Associate of Arts - Psychology And Behavioral Science
Imperial Valley College
Imperial, CA12.2024
No Degree -
SDSU GLOBAL CAMPUS
Online05.2022
High School Diploma -
Southwest High School
EL CENTRO, CA06.2015
Skills
- Leadership
- Creativity
- Communication skills
- Conflict Resolution
- Fast learner
- Customer Service
- Spanish Fluency
- Documentation
- Scheduling
- Social Media
References
- Zeila Baez, JOBS Case Manager, +1(541)780-3572.
- Jessica Acosta, B.A Audio-Visual Media Engineer, +1(442)236-2692.
- Yaneth Pina, M.A Educator, +1(442)866-3821.
Timeline
Intern
Imperial County Behavioral Health Services
01.2023 - 08.2023
Americorps member
Americorps
07.2020 - 03.2021
Wireless Specialist
Premium Retail Wireless
07.2018 - 09.2019
Division Manager
Primerica Financial Services
12.2017 - 12.2021
Associate of Arts - Psychology And Behavioral Science
Imperial Valley College
No Degree -
SDSU GLOBAL CAMPUS
High School Diploma -
Southwest High School
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