Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Karen Morris

Indianapolis,IN

Summary

Competent Applications Analyst with over 21 years’ experience in the medical field. Proficient in tracking application defects and providing swift resolutions. Proven talents in complex problem solving and issue resolution with a strong background of delivering outstanding customer service.

Overview

27
27
years of professional experience

Work History

Application Analyst - Senior

IU Health
Indianapolis, IN
02.2014 - Current
  • Performed troubleshooting, maintenance and optimization of custom web based clinical applications.
  • Assisted in identifying gaps between business requirements and application capabilities and recommend action steps.
  • Documented clients’ issues and processes of resolution.
  • Supported daily operations and system maintenance procedures, including system performance and reliability testing.
  • Collaborated with business owners, vendors and other team members to evaluate and recommend solutions to complex problems and requests.
  • Investigated and addressed system issues to enhance usability and improve functionality.
  • Improved custom, clinical application systems by adding new features and infrastructure, enhancing provider and clinician usability and improve patient care outcomes.
  • Documented procedures and business processes and shared information with appropriate stakeholders.
  • Oversaw installation of software programs and hardware systems to meet operational requirements.
  • Resolved malfunctions with systems and programs through troubleshooting.

Team Lead

IU Health
Indianapolis, IN
09.2005 - 02.2014
  • Serves as a client liaison with vendors and other IS personnel within the organization as it relates to projects.
  • Monitor work load of four analysts by scheduling and assigning work as needed while ensuring deadlines are met. 
  • Validate that all changes to the Cerner and custom web based applications were adequately documented and fully tested.
  • Provides senior tier two application support.
  • Consulted regularly with internal customers on application development project status, new project proposals and software-related technical issues.
  • Managed schedules and  accepted time off requests.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Prepared detailed reports weekly on updates to project specifications, progress, identified conflicts and team activities.
  • Provided continued maintenance existing web applications.
  • Interfaced with cross-functional team of business analysts, developers and technical support professionals to determine comprehensive list of requirement specifications for new applications.
  • Worked closely with software development and testing team members to design and develop robust clinical solutions to meet client requirements for functionality, scalability and performance.

Application Analyst - Revenue Cycle Services

IU Health
Indianapolis, IN
02.2001 - 09.2005
  • Instrumental in designing, developing and implementing the Cerner person management registration system.
  • Designed and created innumerable amount of rules within Cerner person management conversations which streamlined registration processes, allowed room for financial gain for the institution and forced global integration to other medical systems.
  • Provided production support using HL7 message responses, Cerner CCL, and other support tools to aid in troubleshooting issues.
  • Provided training to clients in use of hospital registration systems and applications.
  • Collaborated with business owners, vendors and other team members to evaluate and recommend solutions to complex problems and requests.
  • Documented clients’ issues and processes of resolution.
  • Supported daily operations and system maintenance procedures, including system performance and reliability testing.
  • Investigated and addressed system issues to enhance usability and improve functionality.
  • Improved Cerner registration system by adding new features and infrastructure, enhancing financial outcomes.
  • Resolved malfunctions with systems and programs through troubleshooting.

Training Coordinator

IU Health
Indianapolis, IN
01.2000 - 06.2002
  • Planned and deployed Registration training programs related to procedures and activities.
  • Gathered data about course success and participant experiences to help with future course planning.
  • Planned and conducted  monthly staff trainings.
  • Created SMS and HDX curricula, registration instructions, documentation and written tests for Registration training courses. 
  • Created auditing tools for Patient Access
  • Jointly coordinated improvements in the registration process with ambulatory and emergency departments. 

Patient Registrar And Bed Control Specialist

IU Health
Indianapolis, IN
08.1997 - 01.2000
  • Facilitated timely check-in by greeting visitors and establishing purpose of visits.
  • Verified important patient information such as Demographic, Financial and Clinical data for entry into SMS patient management system. Verified insurance eligibility via HDX.
  • Coordinated with nursing staff to process and direct patients to appropriate departments
  • Transported patients to and from different departments.

Education

Bachelor of Arts - Elementary Education

Marian University
Indianapolis, IN
1991

High School Diploma - undefined

New Haven High School
New Haven, IN
1987

Skills

  • Complex problem-solving
  • System and application analysis
  • Application development
  • Data collection and analysis
  • Advanced critical thinking
  • Role versatility
  • Customer rapport
  • Written and oral communication
  • Software projects / upgrades
  • Code delivery review
  • Planning and implementation
  • Testing plan creation/execution
  • Excellent communication skills
  • Cerner Millennium Application Suite
  • Cerner Millennium Objects
  • Cerner CCL (Command Line Language)
  • HL7 Interface
  • MS Office Products (Excel, Access, Word)
  • Microsoft SQL

Additional Information

Training

Cerner Millennium Fundamentals 

Cerner Millennium Core Design & Build

Cerner Millennium Explorer 2                                     

Cerner Millennium Explorer 2 & 3

Cerner Millennium PowerVision

Cerner Millennium:  Open Port

Cerner Millennium Technical Fundamentals

Cerner Discern Analytics I & II

SQL 

Lean Six Sigma

Business Analyst Online Training

Siemens Invision Patient Management                                            

Siemens Adhoc Wizard

Siemens Intellect

Siemens Patient Management/Patient Accounting Overview

Health Data EXchange

Timeline

Application Analyst - Senior

IU Health
02.2014 - Current

Team Lead

IU Health
09.2005 - 02.2014

Application Analyst - Revenue Cycle Services

IU Health
02.2001 - 09.2005

Training Coordinator

IU Health
01.2000 - 06.2002

Patient Registrar And Bed Control Specialist

IU Health
08.1997 - 01.2000

Bachelor of Arts - Elementary Education

Marian University

High School Diploma - undefined

New Haven High School

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Karen Morris