Summary
Overview
Work History
Education
Skills
Timeline
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Karen Morse

Clarkston,MI

Summary

Accomplished leader with extensive teaching and coaching experience, adept at managing and leading teams. Over 12 years of international living experience. Proven track record as a knowledgeable Client Experience Manager, skilled in leading teams and implementing strategic initiatives to fuel organizational expansion. Successfully spearheaded cross-functional projects, driving notable process enhancements and operational efficiencies. Known for fostering collaborative environments and delivering impactful results through strong leadership and communication abilities.

Overview

28
28
years of professional experience

Work History

Board of Director, Vice President

New Day Storytelling Advocates
01.2022 - 12.2024
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Collaborated with senior management to develop strategic initiatives and long term goals.
  • Identified opportunities to improve business process flows and productivity.

Club Manager, Spin & Group Fitness Instructor

InnerFit 360
01.2018 - 01.2022
  • Managed day to day operations. Collaborated with staff and clients to build a great fitness experience.
  • Enhanced club membership by implementing targeted marketing strategies and exceptional customer service.
  • Cultivated a welcoming atmosphere for all skill levels, promoting inclusivity and accessibility within group fitness classes.
  • Increased staff performance and engagement via motivational leadership.
  • Led weekly classes for up to 12 individuals with consistent participation and positive feedback.
  • Increased revenue through strategic pricing structures, upselling initiatives, and improved member retention rates.
  • Demonstrated modified routines with regressions and progressions to meet diverse fitness levels.
  • Promoted overall wellness by incorporating mindfulness practice into selected group sessions, enhancing participant mental well-being alongside physical fitness achievements.

Substitute Teacher K-8

Concordia International School
01.2010 - 01.2018
  • Substitute Teacher as needed with 8 years of experience delivering high quality lessons across elementary and middle school grades. Engaged students and lead team building activities. Collaborated with staff and parents on a needed basis.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

Human Resource Coordinator

MSX International
01.2000 - 01.2004
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
  • Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
  • Enhanced employee engagement by implementing comprehensive HR programs and initiatives.
  • Organized company-wide events to boost morale and encourage team bonding.

Accounts Receivable Clerk

TSM Corporation
01.1997 - 01.1999
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.

Education

Bachelor of Arts - Liberal Arts

Oakland University

Skills

  • Relationship building
  • Strategic planning
  • Verbal and written communication
  • Decision-making
  • People management
  • Operations management
  • Project management
  • Project coordination

Timeline

Board of Director, Vice President

New Day Storytelling Advocates
01.2022 - 12.2024

Club Manager, Spin & Group Fitness Instructor

InnerFit 360
01.2018 - 01.2022

Substitute Teacher K-8

Concordia International School
01.2010 - 01.2018

Human Resource Coordinator

MSX International
01.2000 - 01.2004

Accounts Receivable Clerk

TSM Corporation
01.1997 - 01.1999

Bachelor of Arts - Liberal Arts

Oakland University

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Karen Morse