Karen Mostov
Canton
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Receptionist, Part Time
United Way Of Greater Stark County
05.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees to maximize efficiency and team productivity.
- Handled incoming and outgoing packages and mail.
Customer Service Representative
G.E. Financial Services
05.2000 - 10.2006
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Case Manager
Quest Recovery Services/Trillium Family Services
05.1993 - 05.2000
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Liaised with social worker to expedite financial assistance not covered by insurance.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Conducted outreach activities to engage local stakeholders in programs.
- Provided data to Ohio Department of Health to inform decision-making and program development.
Education
Bachelor of Arts - Social Work
The University of Akron
Akron, Ohio12.1993
Skills
- Clerical Support
- Greeting Visitors
- Record Keeping and Coordination
- Inbound Phone Call Handling
- PC Proficiency
- Compliance Reporting to the Ohio Department of Health
- Records Coordination
- Time Management
Certification
- Linkin Learning 2023
- Certificates to update receptionist skills
Timeline
Receptionist, Part Time
United Way Of Greater Stark County
05.2023 - Current
Customer Service Representative
G.E. Financial Services
05.2000 - 10.2006
Case Manager
Quest Recovery Services/Trillium Family Services
05.1993 - 05.2000
Bachelor of Arts - Social Work
The University of Akron