KAREN M. PELLETIER

Effective verbal and written communications skills and interpersonal skills Demonstrated ability to use computerized case management applications Knowledge of military culture and working experience with at risk or homeless population Experience with mediation/negotiation, conflict resolution, training facilitation experience, and experience with social services Experience with MS Word and Excel

• Suicide Prevention ASIST & QPR Gatekeeper
• Master Resilience
• Individual Crisis Intervention and Peer Support
• SSI/SSDI, Outreach, Access, and Recovery (SOAR) Certification
• Homeless Management Information System (HMIS)
• Interpersonal Peer Support (IPS)
• Non-Abusive Psychological and Physical Intervention (NAPPI)
• Mental Health First Aid USA

• PATHWAYS VERMONT
• SUPPORTIVE SERVICES FOR VETERAN FAMILIES (SSVF) / SSI/SSDI, OUTREACH, ACCESS, and RECOVERY (SOAR) COORDINATOR 2017 – 2018
• Worked with SSVF referral sources and program elements to identify candidates through team meetings and outreach efforts
• Initiated paperwork with clients as referred to by SSVF referral sources and program elements by filing initial documentation of representation with the SSA office
• Completed interviews with clients to gather information to complete SSI/SSDI applications
• Gathered medical records and additional information to complete SSI/SSDI applications
• Provided written SOAR Medical Summary Reports for client applications
• Accompanied clients to appointments at the Social Security Administration (SSA)
• Coordinated visits to medical doctors, psychiatrists, and other specialists to obtain evidence for cases
• Coordinated case management services with SSVF referral sources and program elements to help provide case management services to clients when needed
• Assisted the SSVF team with administrative tasks as needed
• VERMONT NATIONAL GUARD FAMILY PROGRAMS
• FAMILY ASSISTANCE CENTER COORDINATOR (FACC) 2012 - 2017
• Provided information, referral, outreach and support services to military members, veterans, and their families from all service components
• Responded to and effectively handled time-sensitive calls and crisis management
• Supervised five Family Assistance Center Specialist (FAC) locations day to day workload requirements and case management services
• Maintained master calendars with scheduled events such as Family Readiness Group (FRG) meetings, military unit family day events, and community outreach meeting attendances and informational briefings provided
• Provided supported families with pertinent information, such as contact phone numbers and e-mail addresses
• Provided assistance on accessing military dependent benefits and services from local installations and community-based resources
• Ensured coordination was made with the State Service Member & Family Support Office in advance of any and all communications with any element of the civilian media
• Provided professionally prepared documents, reports and memoranda’s
• Attended and facilitated FAC trainings as offered by the Service Member & Family Support Office
• Managed employee issues within company structure
• Supervised the Family Management Program (FMP) data input and reporting
• Supported Director Service Member & Family Support on all FAC matters
• Contributed to the Military Family Readiness (MFR) development and sustainment of administrative, management and service delivery accreditation standards
• Developed the Emergency Family Assistance Center (EFAC) Standard Operating Procedure (SOP) overview of baseline services and supports for military families during an all hazards event
• Formed the 2015-2016 Emergency Family Assistance Center (EFAC) team training plan in preparation of Vigilant Guard 2016 EFAC activation live exercise
• Executed the Emergency Family Assistance Center (EFAC) Standard Operating Procedure (SOP) and managed EFAC operations during the Vigilant Guard 2016 live exercise
• FAMILY ASSISTANCE CENTER SPECIALIST (FACS) 2009 - 2012
• Provided response and assistance with conflict management/resolution; financial issues and application processes, counselor support, legal, Veterans benefits, crisis management/intervention, and reliable referrals to appropriate military/community agencies.
• Attended Nationwide and Vermont state training, seminars, conferences, and military/community committee meetings to gain knowledge on resources and developing initiatives; identify current/ongoing matters in the military and youth community to reinforce and establish resources available
• Performed public briefings to families, service members, veterans, military units, and community organizations to outline the functionality of the Family Readiness Program, phases of deployment, and the resources/assistance available
• Organized and facilitate support group meetings, financial budgeting classes, military youth events, and community/volunteer support
• Produced monthly unit newsletter submission, providing updated information regarding resources and benefits
• Provided case management and follow up services to military service members, veterans, and their families, and to relevant associations and military units to ensure quality assistance
• Conducted daily data entry mandated through the National Guard Bureau using the Guard Family Management Database; November 2011 the National Guard Bureau recognized me as 4th FACS in the Nation for case management data entry
• Organized and managed large family and community distribution lists for proper flow of communication and information
• Submitted consistent accountability reports to higher management levels regarding case management, events attended and/or facilitated
• MILITARY ONESOURCE
• OUTREACH ASSISTANT 2008 - 2009
• Delivered prompt and targeted overview presentations of the Military OneSource (MOS) Program at various scheduled Active Duty, Guard, and Reserve events
• Effectively communicated MOS description of services through presentations and creative displays provided
• Managed inventory and ordering processes for required products, educational/marketing/promotional materials for quality display arrangements and distribution
• Maintained knowledge of MOS by accessing the website on a routine basis, participating in on-line events and required monthly teleconferences
• Submitted periodic progress reports on goals and objectives met and tasks completed
• MILITARY SERVICE / US ARMY
• COMBAT MEDIC 1994 - 1998
• Attended Basic Training, Combat Medical Specialist Advanced Individual Training, and Combat Lifesaver Instructor Course Training
• Maintained 100% accountability of over $20,000 worth of critical lifesaving medical equipment and medication
• Responsible for the combat readiness of a team of medics
• Provided medical evaluation and triage to the 6th Infantry Brigade, which was comprised of over 2,500 soldiers
• Successfully completed a three-month hospital internship at Bassett Army Hospital as a medical assistant, working in newborn nursery and delivery, the emergency and operating rooms, same day surgery, and pharmacy
• Served as a combat medic during a one-month rotation at the Joint Readiness Training Center (JRTC) providing invaluable emergency medical air evacuation and medical training for an entire combat brigade of over 5,000 personnel
• Served as a combat medic during a deployment to the National Training Center (NTC) where my unit and I stabilized and evacuated countless hot weather and training injuries suffered by Soldiers assigned to a force of over 2,000 soldiers conducting four weeks of high desert training.
• Honorable Discharge Service was obtained after completed contract obligations