KAREN M. PORTER

Company Growth & Expansion: Financial Management: Customer Service & Availability: Job Prioritization & Scheduling: Administration & Owner Support: Plumbing Department Management: Compliance & Licensing: Insurance & Permitting:

• Managed daily office operations, ensuring efficient workflow and adherence to company policies.
• Monitored vendor relationships, negotiating contracts to secure favorable terms for the organization.
• Company Growth: Helped grow the company from a 5-person HVAC team to a 10-person operation with HVAC, electrical, and plumbing services.
• Invoicing: Managed invoicing for all jobs, ensuring the correct charges for service calls, taxes, parts, and labor.
• Accounts Payable & Receivable: Handled both accounts payable and receivable to ensure smooth financial operations.
• On-Call: When the owner is unavailable, you answer calls and ensure customer service is maintained 24/7.
• Job Prioritization: Assessed job urgency and importance before scheduling.
• Technician Scheduling: Scheduled technicians to jobs, ensuring the right skill set was assigned to each task.
• Owner's Administrative Support: Acted as the primary contact for administrative tasks and provided direct support to the owner.
• Main Contact for Accounts: Managed all accounts as the main point of contact.
• Apprenticeship Program: Managed the apprenticeship program, working with 3 apprentices to develop their skills.
• Compliance Management: Ensured the company remained compliant with licenses, state certifications (CT), and vehicle registrations.
• Insurance Management: Bid out insurance policies for Workers' Compensation, Vehicle, and General Liability coverage.
• Permit Applications: Applied for permits needed for jobs that required them.

• Progressed through three promotions from Personal Banker to Banker I, recognizing strong performance and customer service excellence.
• Delivered exceptional customer experiences by actively engaging clients, identifying needs, and offering tailored banking solutions or referrals to business partners.
• Built and deepened client relationships using advanced consultative selling techniques to drive customer satisfaction and loyalty.
• Leveraged specialized licenses and certifications to advise customers on deposit and lending products, supporting overall relationship growth and generating qualified leads for team members.

• Reconciled air freight invoices for all cameras, staging, and equipment used at remote set locations, ensuring accurate billing and cost control.
• Provided direct operational support to management teams both at headquarters and on remote event sites.
• Maintained and updated event personnel rosters, verifying start and end dates, and coordinated closely with the crewing department to ensure proper hiring and onboarding of staff.

• Coordinated logistics for high-profile events, ensuring seamless execution and adherence to timelines.
• Managed complex travel arrangements for ESPN personnel, including on-air talent, production crews, and executives, across domestic and international locations.
• Coordinated air, hotel, ground transportation, and last-minute itinerary changes, ensuring seamless travel experiences aligned with broadcast and production schedules