Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Karen Mullen

Crowley

Summary

Mater Telecommunicator with over 35 years of experience. Officer safety is upmost importance along with maintaining public safety within the community. I enhanced officer safety and streamlined emergency responses at Crowley Police Department and North Richland Hills Police Department. Skilled in computer-aided dispatching (CAD) and known for exceptional situational awareness, Skilled in TCIC/NCIC/TLETS/NLETS. Experienced with emergency communication systems and crisis response protocols. Leader in TERT (Texas Emergency Response Team). Utilizes excellent multi-tasking and decision-making skills to ensure efficient dispatch operations. Knowledge of maintaining clear communication channels and supporting law enforcement with critical information.

Professional dispatcher and managing critical incidents with precision and ensuring seamless coordination with law enforcement and emergency services. Known for strong team collaboration, adaptability, and reliability in dynamic environments.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Police Communications Dispatcher

City of Crowley
07.2012 - 08.2024
  • Maintained a high level of confidentiality regarding sensitive case information, upholding ethical standards at all times.
  • Enhanced officer safety by providing accurate and timely information during critical incidents.
  • Demonstrated adaptability in adjusting work schedules or assuming additional duties as required for optimal performance within the department.
  • Supported fellow dispatchers when needed, fostering teamwork within the department.
  • Collaborated closely with other dispatchers and supervisors, maintaining open lines of communication to ensure efficient operations.
  • Participated in ongoing training for improved knowledge about protocols, policies, and procedures related to police communications work.
  • Safeguarded public safety by accurately disseminating pertinent information to responding units during emergencies or criminal activities.
  • Ensured proper handling of non-emergency calls by redirecting callers to appropriate resources or departments as necessary.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.

Police Communications Dispatcher

North Richland Hills Police Department
08.1994 - 11.2011
  • Maintained a high level of confidentiality regarding sensitive case information, upholding ethical standards at all times.
  • Enhanced officer safety by providing accurate and timely information during critical incidents.
  • Supported fellow dispatchers when needed, fostering teamwork within the department.
  • Streamlined communication between officers and emergency personnel, ensuring seamless coordination during high-stress situations.
  • Collaborated closely with other dispatchers and supervisors, maintaining open lines of communication to ensure efficient operations.
  • Expedited response efforts by expertly utilizing mapping software to pinpoint precise locations of callers.
  • Participated in ongoing training for improved knowledge about protocols, policies, and procedures related to police communications work.
  • Assisted in the apprehension of suspects through effective surveillance and detailed descriptions provided to officers.
  • Continually updated skills in new technologies, enhancing accuracy in dispatching processes.
  • Safeguarded public safety by accurately disseminating pertinent information to responding units during emergencies or criminal activities.
  • Reduced errors by meticulously entering data into computer-aided dispatch systems.
  • Contributed to successful investigations with thorough documentation of all communications and actions taken during an incident.
  • Ensured proper handling of non-emergency calls by redirecting callers to appropriate resources or departments as necessary.
  • Increased caller satisfaction by remaining calm and composed during high-pressure situations, providing clear instructions for callers to follow.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.

Education

High School Diploma -

Crowley High School
Crowley, TX
06-1982

Skills

  • Officer Safety, Public safety awareness
  • Call prioritization Police/Fire/EMS
  • Situational awareness
  • Multi-line phone system
  • Incident documentation trough Crimes and Tiburon
  • Attention to detail
  • Training Coordinator and Training Officer
  • Problem-solving abilities - 911 emergency and non emergency calls, information gathering
  • Dependable and Reliable
  • Computer-aided dispatching, TCIC/NCIC/TLETS/NLETS
  • Dispatching Police/Fire/EMS

Certification

  • Certified Training Officer (CTO) - Association of Public-Safety Communications Officials (APCO).
  • Field Training Officer (FTO)
  • Basic Telecommunicator Certification – National Emergency Number Association (NENA).
  • Mater Telecommunicator Certificate
  • FEMA 700, 701, 702, 703, 704, 706, 800, 200
  • TERT - TX Emergency Response Team
  • Basic Instructors Certificate

Timeline

Police Communications Dispatcher

City of Crowley
07.2012 - 08.2024

Police Communications Dispatcher

North Richland Hills Police Department
08.1994 - 11.2011

High School Diploma -

Crowley High School

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Karen Mullen