Karen Munoz-Alvarez
Miami,FL
Summary
Detail-oriented professional with extensive experience in customer-facing roles, demonstrating exceptional communication, and problem-solving abilities. Proven reliability and a strong work ethic contribute to effective collaboration within team environments, while consistently fostering proactive solutions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Carpenter's Assistant
JIREH Carpentry
Miami, FL
02.2023 - 08.2024
- Delivered exceptional client service addressing issues via direct interactions and phone calls.
- Ensured a clean environment to enhance team productivity and ensure safety measures.
- Processed and verified invoices for payment, ensuring accuracy and expedience.
- Single-handedly coordinated with more than 100 clients to effectively program meetings.
Barista
Robeks Fresh Juices & Smoothies
Miami, FL
01.2024 - 03.2024
- Managed high-volume periods of customers daily with efficient, friendly customer service.
- Oversaw the cash register and processed transactions with accuracy and integrity through the POS system, while recommending items to increase customer engagement and sales.
- Strengthened customer relations and ensured consistent satisfaction through effective management of drink orders and inquiries.
Legal Assistant
Ruffin-Alvarez Law P.A.
Doral, FL
12.2020 - 10.2022
- Maintained courteous customer service while addressing client inquiries and concerns efficiently to ensure satisfaction.
- Provided administrative support to attorneys by managing calendars, scheduling appointments, organizing files, preparing correspondence, and obtaining necessary signatures.
- Trained new hires in mastering fundamental job skills to maintain high standards.
Education
Associate of Arts -
Miami Dade College
Miami, FL05-2021
High School Diploma -
Miami Sunset Senior High
Miami, FL06-2020
Skills
- Adaptability
- Attention to detail
- Excellent customer service
- Multitasking and organizational
- Problem-solving abilities
- Team collaboration
- Time management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Digital Marketing Certificate
Timeline
Barista
Robeks Fresh Juices & Smoothies
01.2024 - 03.2024
Carpenter's Assistant
JIREH Carpentry
02.2023 - 08.2024
Legal Assistant
Ruffin-Alvarez Law P.A.
12.2020 - 10.2022
Associate of Arts -
Miami Dade College
High School Diploma -
Miami Sunset Senior High
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