Karen Murphy
Cincinnati,OH
Summary
Dynamic leader excelling in client relationships, customer service and problem solving. Skilled in decision-making, reviewing all sides, and verbal communication. I support cross-functional collaborations and mentored a high-performing team.
Overview
32
32
years of professional experience
Work History
Director, Consumer Driven Services
Custom Design Benefits
01.2011 - 04.2023
- Managed team delivering consumer and compliance based products to 350+ clients operating on several platforms. Developed a high-performing team by providing mentorship, guidance, and opportunities for professional growth.
- Established a positive employee work environment for continuous improvement with regular communication, goal setting, and quarterly performance evaluations. Also handled monitoring of attendance, schedule changes, PTO requests and approval of payroll.
- Dedicated to continuous improvement of processes by reviewing existing policies and procedures, ensuring compliance with regulatory requirements and developing clear, understandable client/member communications.
- Managed budgets effectively to ensure optimal use of resources.
- Facilitated cross-functional collaboration with other departments for improved decision-making processes.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Produced and maintained trusting client relationships from sales/implementation process to day-to-day using strong communication and issue resolution skills.
- Member of Senior Leadership Team (setting annual company goals, planning company parties and involvement to build & maintain company culture)
Appeals Coordinator, Benefits Administrator
United Medical Resources
09.1991 - 01.2011
- Appeals Coordinator- Reviewed member appeal details, along with plan documents to compose comprehensive appeal summary to client and final response to members. Responded to attorney inquiries and litigation notices.
- Benefits Administrator- Assisted members with benefit-related inquiries, processed medical claims and ensured prompt resolution and high satisfaction.
Education
Registered Medical Assistant -
Institute of Medical & Dental Technology
Cincinnati, OH1989
Skills
- Service Excellence
- Client Relationship Management
- Problem solving & decision making
- Verbal and written communication
Timeline
Director, Consumer Driven Services
Custom Design Benefits
01.2011 - 04.2023
Appeals Coordinator, Benefits Administrator
United Medical Resources
09.1991 - 01.2011
Registered Medical Assistant -
Institute of Medical & Dental Technology
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