KAREN MYKOO
Miami,FL
Summary
Accomplished Customer Service Representative and Store Manager at Metro PCS, adept in problem-solving and critical thinking. Excelled in high-stress situations, enhancing customer loyalty and streamlining store operations. Proficient in Microsoft Outlook and active listening, significantly improving resolution efficiency and team communication.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Arise Solutions
02.2016 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Store Manager
Metro PCS
01.2003 - 08.2010
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
High School Diploma -
Miami Southridge Senior High
Miami, FL05.1995
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Call center experience
Microsoft Outlook
Timeline
Customer Service Representative
Arise Solutions
02.2016 - Current
Store Manager
Metro PCS
01.2003 - 08.2010
High School Diploma -
Miami Southridge Senior High
Similar Profiles
TOLUWALOPE KOLAWOLETOLUWALOPE KOLAWOLE
Data Entry Clerk at Arise SolutionsData Entry Clerk at Arise Solutions
Ryan GrandisonRyan Grandison
Modivcare at Arise SolutionsModivcare at Arise Solutions
Alyshia ChestnutAlyshia Chestnut
Healthcare Customer Service Representative at Arise SolutionsHealthcare Customer Service Representative at Arise Solutions