Summary
Overview
Work History
Education
Skills
Additional Information
internship
Timeline
Generic

Karen Nasr

Sed El Baouchrieh

Summary

I am a great believer in luck, and I find the harder I work the more I have of it. Positive, upbeat, and detail-oriented, with knack for efficient and accurate task management. Knowledge of booking systems and customer service principles, coupled with proficiency in handling reservations and managing customer inquiries. Capable of delivering exceptional service to enhance customer satisfaction and streamline booking processes. Offering strong organizational skills and passion for delivering excellent customer service, eager to learn and develop in dynamic environment. Delivers understanding of booking systems and customer interaction strategies, coupled with attention to detail and computer literacy. Ready to use and develop communication and problem-solving skills in Reservation Agent role.

Overview

3
3
years of professional experience

Work History

Reservation Agent

EBOOKING CENTER
06.2023 - 07.2025

I began my career in the Reconfirmation Department, where I was responsible for verifying and reconfirming all online bookings in the system. I then transitioned to handling cases and emergency situations, ensuring swift resolution of urgent travel issues. Later, I gained experience in the Contracting Department, contributing to supplier agreements and operations. I eventually returned to the Reconfirmation Department as Team Leader, where I managed the team and oversaw daily operations.

Class supervisor

LE P'TIT MONDE
06.2022 - 08.2022

Education

SSCC Ain Najem
Ain Saadeh
07-2017

High School Diploma -

St. George
Zalka
06-2022

Bachelor of Science - Clinical Psychology

USEK
Kaslik
05-2026

Skills

  • Languages: Arabic, English, French
  • Computing Skills: Microsoft, Words, Power Point, Excel

Additional Information

FAITH AND LIGHT

Organization | 2016 - Present

Christian communities made up of persons with intellectual disabilities, their families and friends who meet together to share faith, friendship and celebrate life!


RED CROSS

Organization | 2021 - 2022

The Lebanese Red Cross Youth Sector Club at Beirut Arab University is a club for motivated students who want to make a difference in their community.


SCOUTS

Organization | 2016 - 2019

Actively engage and support young people in their personal development, empowering them to make a positive contribution to society

internship

Le p'tit Monde

Observation Internship

From 28 March 2023 - Until 30 April 2023

Timeline

Reservation Agent

EBOOKING CENTER
06.2023 - 07.2025

Class supervisor

LE P'TIT MONDE
06.2022 - 08.2022

SSCC Ain Najem

High School Diploma -

St. George

Bachelor of Science - Clinical Psychology

USEK