Karen Navarrete-Lopez

• Organized and maintained Vice President's calendar, including scheduling meetings and appointments.
• Composed, edited, proofread and distributed memos, emails, letters and other correspondence.
• Coordinated travel arrangements for the Vice President, including flight, hotel and car rental reservations.
• Scheduled conference rooms for meetings with internal or external personnel.
• Attended meetings with the Vice President to take notes or provide other assistance as requested.
• Created agendas for meetings attended by the Vice President.

• Managed high-volume of inbound and outbound customer calls.
• Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
• Converted calls to reservations by leveraging knowledge of amenities and services to help customers select optimum rooms.
• Assisted customers via phone by providing confirmations, answering questions and offering general information.
• Relayed information on availability, pricing and discounts to customers.
• Provided clients with assistance in preparing required travel documents and forms.

I managed call center and respond to any messages that people leave on social media.

• Developed effective working relationships with team members across multiple departments.
• Participated in daily huddles with team members in order to discuss common goals and objectives.
• Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

We are responsible to make more than 300 calls a day and make appointments. We have access to Dentrix (the office schedule) to schedule patients and also reschedule them if they don’t show up. We have weekly meetings to make sure we are achieving the monthly’s goal.

• Educated homeowners on benefits of solar energy such as potential savings, lowered environmental impacts and likely increases in home value.
• Leveraged contacts with satisfied customers to generate referrals and new business.
• Prepared proposals, quotes, contracts and presentations for solar customer review.
• Conducted follow-up calls with warm leads to cement connections and pursue conversions.
• Attended product training, workshops and conferences to maintain current understanding of industry trends and advancements.

• Offered training and support to keep team members motivated and working toward objectives.
• Maintained positive working relationship with fellow staff and management.
• Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
• Collaborated with team to develop effective, winning sales strategies.