Karen Navarro-Alvarez
Clint
Summary
Dynamic sales professional with a proven track record at Charter Communications, excelling in client relations and sales strategy development. Recognized for achieving top performer status, leveraging persuasive techniques and adaptability to enhance customer satisfaction and drive revenue growth. Skilled in CRM software and committed to delivering exceptional service.
Sales professional with strong track record in driving revenue growth and fostering client relationships. Skilled in negotiating deals, managing accounts, and implementing sales strategies. Known for effective team collaboration, adaptability to changing market conditions, and results-driven approach. Highly reliable with excellent communication and customer service skills.
Astute sales professional highly skilled and extremely organized at providing exceptional customer service, processing orders and managing cash functions. Adept at engaging with customers and captivating attention and interest in product offerings.
Overview
10
10
years of professional experience
Work History
Sales Agent
Charter Communications, Spectrum
01.2025 - Current
- Assisted customers with service inquiries and product selection to enhance satisfaction.
- Executed sales strategies to promote Spectrum services and increase customer engagement.
- Maintained up-to-date knowledge of promotional offerings to effectively communicate benefits to customers.
- Collaborated with team members to streamline sales processes, improving overall efficiency.
- Conducted follow-up calls to ensure customer satisfaction and address any concerns promptly.
- Achieved top performer status within the company due to consistent high sales numbers.
Technical Support Representative
TLC Associates
03.2022 - 12.2022
- Resolved technical issues for customers using remote support tools.
- Provided exceptional customer service through effective communication and problem-solving skills.
- Documented troubleshooting steps in ticketing system to ensure accurate record-keeping.
- Collaborated with team members to improve knowledge base articles for common issues.
- Trained new representatives on software applications and customer support processes.
- Analyzed customer feedback to identify trends and recommend service enhancements.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Conducted thorough research on reported issues, identifying root causes and implementing effective fixes to prevent future problems.
Call Center Representative
Verizon Wireless
02.2019 - 01.2020
- Managed high-volume inbound customer inquiries, resolving issues efficiently and effectively.
- Utilized CRM systems to document interactions and track customer satisfaction metrics.
- Collaborated with team members to enhance service delivery and streamline processes.
- Provided product information and troubleshooting support for wireless devices and services.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Sales Agent
Dillards Department Store
03.2016 - 01.2017
- Participated in training sessions to develop product knowledge and sales techniques for better performance.
- Built relationships with customers and community to promote long term business growth.
- Collaborated with team members to develop effective sales strategies tailored to client needs.
- Assisted in preparing sales presentations, enhancing engagement with potential customers.
Education
Associate of Science - MEDICAL ASSISTANT
Brightwood College
El Paso, TX06-2018
High School Diploma -
CLINT HIGH SCHOOL
Clint, TX06-2014
Skills
- Client relations
- Customer assistance
- Sales training
- Technical support
- Call control
- Resilience under pressure
- Sales presentations
- Networking
- Persuasion techniques
- Adaptability to change
- Objection handling
- Social media marketing
- Sales strategies
- Lead generation
- CRM software usage
- Paperwork processing
- Making offers
- Cold calling
- Key relationship management
- Building rapport
- Demonstrating products
- Contract preparation
- Meeting facilitation
- Performance tracking
- Cross-selling techniques
- Sales software proficiency
- Client analysis
- Brand awareness
- Product demonstrations
- Upselling strategies
- Program promotion
- Consultative selling
- Sales strategy development
- Business development
- Territory management
- Forms processing
- Closing sales
- New revenue streams
- Offering sales support
- Sales follow-up
- Customer needs assessment
- Product and service sales
- Customer relationship building
- Upselling and cross selling
- Prospecting skills
- Staff training
- Closing techniques
- Systems and software expertise
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Professional Working
English
Professional Working
Timeline
Sales Agent
Charter Communications, Spectrum
01.2025 - Current
Technical Support Representative
TLC Associates
03.2022 - 12.2022
Call Center Representative
Verizon Wireless
02.2019 - 01.2020
Sales Agent
Dillards Department Store
03.2016 - 01.2017
Associate of Science - MEDICAL ASSISTANT
Brightwood College
High School Diploma -
CLINT HIGH SCHOOL