Summary
Overview
Work History
Education
Skills
Timeline
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Karen Nelson

Anchorage,AK

Summary

Proven team player at Hope Community Resources, adept in compassionate caregiving and behavioral management. Excelled in enhancing resident quality of life and ensuring safety through effective crisis intervention. Fostered strong community ties and achieved significant improvements in client support and documentation accuracy. Skilled in medication administration and fostering disability awareness.

Overview

19
19
years of professional experience

Work History

Intensive Support Residential Manager

Hope Community Resources
01.2023 - Current
  • Oversaw daily operations within the facility, ensuring that all tasks were completed accurately and on time.
  • Served as an advocate for residents, ensuring their rights were protected and their voices were heard in matters that affected them directly.
  • Enhanced communication with residents'' families through regular updates and open lines of communication.
  • Managed budgets effectively, ensuring the allocation of resources to meet the needs of both residents and staff members.
  • Developed strong relationships with local community organizations to enhance the quality of life for residents.

Intensive Support Shared Home Alliance Coordinator

Hope Community Resources
04.2021 - 01.2023
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.

Behavior Health Technician

Hope Community Resources
04.2019 - 04.2021
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Conducted thorough assessments of patient needs, identifying appropriate goals and interventions for their unique situations.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Provided crisis intervention and de-escalation services, maintaining a safe and therapeutic environment for all patients.

Individual Support Specialist

Hope Community Resources
04.2018 - 04.2019
  • Enhanced the quality of life for individuals with disabilities through personalized assistance and compassionate care.
  • Coordinated transportation arrangements for clients as needed, enabling them to attend appointments or participate in community activities independently.
  • Contributed to a supportive team environment by communicating openly with colleagues and offering assistance whenever possible.
  • Maintained detailed records of client progress, ensuring accurate documentation and timely reporting to supervisors.

House Keeping

ICE Services
01.2011 - 01.2017
  • Assisted in the development of housekeeping schedules for efficient staff allocation and workload management.
  • Ensured timely room turnovers by coordinating efforts between front desk and housekeeping teams.
  • Collaborated with housekeeping staff to ensure rooms were ready for arrivals in a timely manner.
  • Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.
  • Facilitated weekly safety meeting.
  • Maintained regular lines of communication with my immediate supervisor.

House Keeping

Kuupik Arctic Services
03.2006 - 01.2011
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.

Education

High School Diploma -

Southeastern High School
Detroit, MI

Skills

    Behavior redirection

    First aid and safety

    Compassionate Caregiving

    Medication Administration

    Behavioral Management

    Client documentation

    Client Support

    Disability Awareness

    ADL support

    Social Skills Development

Timeline

Intensive Support Residential Manager

Hope Community Resources
01.2023 - Current

Intensive Support Shared Home Alliance Coordinator

Hope Community Resources
04.2021 - 01.2023

Behavior Health Technician

Hope Community Resources
04.2019 - 04.2021

Individual Support Specialist

Hope Community Resources
04.2018 - 04.2019

House Keeping

ICE Services
01.2011 - 01.2017

House Keeping

Kuupik Arctic Services
03.2006 - 01.2011

High School Diploma -

Southeastern High School

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Karen Nelson