Karen Neppl

FEMA 9/2023 to present

Communicating with survivors over the telephone and in person. Gathering and documenting loss information. Working in a collaborative team environment to handle large volumes of claims and telephone calls. Handled weather related registrations and customer service Conduct a prompt, thorough and fair investigation by obtaining relevant facts to determine coverage, origin, and extent of losses. Discussed with survivors what documentation is needed from their insurance companies as far as settlements/denials and how FEMA could help Assist survivors to help them receive as much financial assistance as possible. Heavy travel with FEMA to support weather related disasters.

• Company Overview: Management with State Farm in the Teams.
• AVM managed the Demand pool for State Farm.
• Managed State Farm TDP Group.
• Managed Auto independent Claim Adjusters.
• Reviewed daily reports.
• Attended weekly meetings with State Farm Managers and other firms.
• Accountable for team numbers and performance.
• Managed a team that meets weekly goals.
• Ability to properly investigate a situation and resolve claims quickly in accordance with company and regulatory guidelines.
• Implemented new ways of improving our productivity.
• Trained new hires, gave performance reviews, issued warnings with corrective actions.
• Performed claim reviews on claim adjusters.
• Created daily schedules of claim direction and coordinated with employees.
• Confirmed empathy level in customer service.
• Handled escalations quickly resolving any concerns or complaints.
• Created a friendly team environment.
• Collaborating and inspiring my employees to do their best work.
• Addressed customers' questions and concerns by truly listening to their needs.
• Managed and motivated 15+ crew with fun team building to assist in higher claim volume.
• May perform other responsibilities as assigned.

01/2015 through 11/2019, managed auto independent claim adjusters. Managed Total Loss Claim Adjusters. Managed SDMU claim adjusters. Managed Liability and AWC claim adjusters. Reviewed daily reports Attended weekly meetings with Senior managers and other firms management. Managed a teams that met weekly goals. Over-saw claim handling was done efficiently, accurately, and in the manner that protects the interest of the insured while also making sure that we are providing satisfactory customer service. Implemented new ways of improving our productivity. Trained new hires, gave performance reviews, issued warnings with corrective actions. Created daily schedules of claim direction, and coordinated with employees. Handled escalations quickly resolving any concerns or complaints. Created a friendly team environment. Manage employees' attendance. Collaborating and inspiring my employees to do their best work. Addressed customers' questions and concerns by truly listening to their needs. Managed and motivated 60+ claim handlers with fun team building to assist in higher claim volume. Performed other responsibilities as assigned.