Karen Newcomb

Technical Analyst

Avaya Inc

Longwood, FL

07.1984 - 01.2025

Expanded or modified system to serve new purposes or improve workflow.
Assisted in the creation of technical documentation including process flow diagrams, use cases, functional specifications, network diagrams .
Monitored system performance metrics to identify trends and anticipate potential issues before they arise.
Trained staff and users to work with computer systems and programs.
Used computer in analysis and solution of business problems.
Coordinated with vendors and external partners to evaluate new technologies and integrate them into existing systems.
Designed and executed data migration plans for system upgrades or replacements, ensuring data integrity and minimal disruption.
Conducted training sessions for end-users on new systems and applications, enhancing user adoption and satisfaction.
Developed and implemented software solutions to meet business requirements and enhance operational efficiency.
Troubleshot program and system malfunctions to restore normal functioning.
Collaborated with cross-functional teams to gather system requirements and translate them into technical specifications.
Managed the deployment of new applications and systems, overseeing the entire lifecycle from development to implementation.
Developed test plans and scenarios to ensure quality assurance of new applications.
Coordinated with project managers on development timelines for various projects while adhering to established standards.
Provided technical support to users, troubleshooting system issues and resolving problems in a timely manner.
Performed detailed analysis of existing systems and identified areas for improvement.
Maintained up-to-date documentation on system configurations, processes, and standard operating procedures.
Analyzed business requirements to develop technical solutions that meet customer needs.
Prepared and presented technical proposals for clients.