KAREN NEWMAN
Chester,USA
Summary
Experienced in office management and administration, specializing in optimizing productivity, efficiency, and service quality across diverse environments. Highly dependable, ethical, and reliable support specialist and leader with advanced organizational, technical, and business acumen. Collaborates effectively with cross-functional teams to ensure operational and service excellence for the organization.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Office Manager
Ace Handyman Services
06.2023 - 10.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Assistant Manager
Bay Bridge Marina Waterfront Restaurant LLC
07.2021 - 11.2022
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Streamlined communication between front-of-house and kitchen staff to improve order accuracy and speed of service.
Supervisor of Operations
Hemingway's Restaurant At Bay Bridge Marina
09.2013 - 07.2021
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
Customer Service
The Narrows Restaurant
09.2006 - 09.2013
- Strong Organizational Skills
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
Advertising Sales Representative
AD - Average Advertising
11.2000 - 09.2006
- Listened attentively to client feedback to create stronger relations and shape business.
- Made outbound calls to existing customers to upsell advertising packages.
Assistant Manager
Marriott - Host International, BWI Airport
06.1986 - 11.2000
- Performed accurate Inventories of supplies and equipment
- Educated new employees on proper facility procedures and policies
- Seasoned in conflict resolution
- Strong in conflict resolution
- Strong organizational skills
- Schedules
- Motivated Customer Service Representative
Education
High School Diploma - General Studies
George C Marshall
Falls Church, VAAssociate of Arts - Business Management
Northern Virginia Community College
Falls Church, VASkills
- Customer Service
- Office Administration
- Organizational Skills
- Billing
- Scheduling and calendar management
- Payroll and budgeting
- Banking operations
- Office management software
- Computer Skills
Affiliations
- Tunnels to Towers
Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- ServSafe Food Handler's Certification
Languages
English
Full Professional
Interests
- Yoga
- Committed to improving personal fitness through regular participation in Pickle Ball
Timeline
Office Manager
Ace Handyman Services
06.2023 - 10.2024
Assistant Manager
Bay Bridge Marina Waterfront Restaurant LLC
07.2021 - 11.2022
Supervisor of Operations
Hemingway's Restaurant At Bay Bridge Marina
09.2013 - 07.2021
Customer Service
The Narrows Restaurant
09.2006 - 09.2013
Advertising Sales Representative
AD - Average Advertising
11.2000 - 09.2006
Assistant Manager
Marriott - Host International, BWI Airport
06.1986 - 11.2000
Associate of Arts - Business Management
Northern Virginia Community College
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- ServSafe Food Handler's Certification
High School Diploma - General Studies
George C Marshall
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