Summary
Overview
Work History
Education
Skills
Timeline
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Karen Nguyen

Glendale,AZ

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Adapts easily to changing demands and learns new information quickly. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

8
8
years of professional experience

Work History

Front Desk Manager

IPolish Nail Bar
06.2022 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained general appointment calendar and set shift schedules.
  • Promoted business through marketing initiatives and use of social media.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Scheduled employees to maintain adequate coverage during business hours.

Beauty Salon Manager

Herbal Nails & Spa @ Arcadia
06.2018 - 06.2022
  • Maintained general appointment calendar and set shift schedules.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Promoted business through marketing initiatives and use of social media.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Worked to continuously increase salon business through effective sales, service, and operations policies.
  • Handled employee scheduling and coverage needs during business hours.
  • Resolved customer problems and complaints.

Lead Server

Hot N Juicy Crawfish
02.2017 - 05.2019
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered customer questions about hours, seating, and menu information.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Checked guests' identification before serving alcoholic beverages.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Beauty Salon Manager

Davi Nails
11.2016 - 06.2018
  • Consistently kept reception area clean and tidy and maintained presence at desk area.
  • Greeted customers entering store and responded promptly to customer needs.
  • Developed relationships with guests to meet client needs and encourage repeat service.
  • Communicated with technician if clients canceled or changed appointment times.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

General Manager

Fired Pie
07.2015 - 02.2017


  • Managed team of up to 16 restaurant staff, maintaining exceptional customer service and quality standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Set clear expectations and created positive working environment for employees.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Completed inventory purchases and oversaw shipment processing.
  • Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

High School Diploma -

Primavera
Chandler, AZ
05.2016

Skills

  • Interpersonal Communication Skills
  • Conflict and Complaint Resolution
  • Organizational Efficiency
  • Optimizing Profitability
  • Cash Management
  • Networking Skills

Timeline

Front Desk Manager

IPolish Nail Bar
06.2022 - Current

Beauty Salon Manager

Herbal Nails & Spa @ Arcadia
06.2018 - 06.2022

Lead Server

Hot N Juicy Crawfish
02.2017 - 05.2019

Beauty Salon Manager

Davi Nails
11.2016 - 06.2018

General Manager

Fired Pie
07.2015 - 02.2017

High School Diploma -

Primavera

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Karen Nguyen