Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Languages
Work Availability
Work Preference
Software
Timeline
KAREN NIEMAN

KAREN NIEMAN

Niles,OH
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale

Summary

Detail-oriented professional with a strong emphasis on communication and project management. Experienced in managing multiple tasks in high-pressure environments, consistently streamlining processes to meet team goals. Valued for a proactive mindset in problem-solving and ability to adjust to new challenges. Dedicated to enhancing team performance and seeking growth opportunities.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Guest Service Advocate

Target
10.2024 - 12.2024
  • Ensured smooth shopping experience by organizing multiple orders on a single cart for quick delivery to customers, enhancing efficiency and customer satisfaction.
  • Deescalated negative situations by explaining policies and offering solutions to meet customer needs effectively, resulting in a 45% increase in customer satisfaction.
  • Demonstrated exceptional communication skills by addressing customer complaints and providing clear explanations of policies, contributing to a positive shopping experience.
  • Demonstrated exceptional communication skills by efficiently addressing customer complaints and providing clear explanations of policies, resulting in a 25% increase in customer satisfaction.
  • Self-employed

Building Materials Salesperson

Menards
04.2017 - 08.2017
  • Developed and tailored project plans to meet the unique needs of contractors and home builders.
  • Negotiated favorable pricing on materials, contributing to cost-effective project management.
  • Ensured efficient material procurement by coordinating across multiple departments.
  • Supported seamless project execution, resulting in timely completions and high client satisfaction.
  • Supported small business customers and contractors in making informed, compliant, material decisions, building long-term trust through reliable and efficient service.
  • Stay at home mom
  • Nov 2013 - Aug 2020
  • Effectively managed multiple schedules for three children, demonstrating strong time management skills
  • Handled appointment scheduling and daily logistics with precision, ensuring smooth day-to-day operations.
  • Planned and executed weekly meal plans, balancing dietary needs and preferences—highlighting attention to detail and proactive problem-solving.
  • Successfully juggled multiple responsibilities, showcasing the ability to multitask in a dynamic, fast-paced environment.
  • Demonstrated exceptional organizational skills by managing household operations and extracurricular coordination simultaneously.

Veterans Office Administrative Assistant (Work-Stu

Central Lakes College
09.2012 - 12.2013
  • Delivered professional greetings to visitors and customers, offering friendly assistance.
  • Coordinated travel arrangements for student veterans' events at Fort Ripley, managing reimbursements.
  • Facilitated meetings between college Veterans Advisor and student veterans for benefit access.
  • Managed donation records at Veterans Center, organizing campus-wide donation schedules.
  • Provided IT support to 7 older veteran students navigating college systems efficiently daily.
  • Executed clerical support tasks including document copying, faxing, and filing for employees.
  • Collaborated with internal departments on planning and executing veteran-focused outreach initiatives.
  • Maintained confidentiality in handling sensitive military documentation, ensuring a welcoming atmosphere.

Education

Certificate - Communication and Media Studies

Full Sail University, Winter Park, FL
09.2022
  • Continuing education in Graphic Design
  • Continuing education in Press kits
  • Continuing education in Social Media Management
  • Continuing education in Analytics
  • Completed professional development in Zendesk

High School Diploma - General Studies

Pine River-Backus High School, Pine River, MN
05.2012
  • Member of Speech and debate
  • Member of robotics
  • Continuing education in Economics
  • Member of school Track and Field team
  • Continuing education in Mathematics and physics

Associate of Arts - General Education

Central Lakes College, Brainerd, MN
  • Extracurricular Activities: Veteran's Student Center Workstudy

High School Diploma -

West Mifflin Area High School, West Mifflin, PA
03.2011
  • Elected to vice president for Chess Club in 2010
  • Member of Air Force Junior Reserve Officer Training Corps
  • Member of Graphics Club
  • Member of Color Guard

Skills

  • Customer Relations

  • Project Management

  • Customer service background

  • Strategic Communications

  • Risk Management

  • Conflict Resolution

  • Engaging People

  • Time Management

  • Active Listening

  • Small Business Support

  • Complaint handling

  • Organizational skills

Accomplishments

  • Achieved a calm checkout process with customers during black Friday through effectively helping with training other seasonal employees how to ease the stress while working quickly.
  • Used Microsoft Excel to develop inventory tracking spreadsheets, keeping track of donations the veteran's center received and when gas cards were distributed.
  • Recognized by customers and team leads (supervisors) at Target for expedient and effective service.

Certification

  • Creating Positive Conversations with Challenging Customers
  • Customer Service: Handling Abusive Customers Serving Customers Using Social Media
  • Zendesk Customer Service
  • Professional Certificate
  • LinkedIn Learning

Languages

Italian
Limited Working
English
Native or Bilingual
Spanish
Limited Working
French
Elementary

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeGig WorkInternshipContract Work

Work Location

RemoteHybrid

Important To Me

Career advancementWork-life balancePersonal development programsHealthcare benefits

Software

Adobe Illustrator

Adobe Photoshop

Canva

Adobe InDesign

Zendesk

Hootsuite

Google Analytics

Facebook

Instagram

Twitch

Discord

TikTok

LinkedIn

Adobe Firefly

Microsoft suite

Microsoft word

Microsoft Excel

Google sheets

Google Docs

Microsoft Powerpoint

Adobe PremierPro

Youtube

Timeline

Guest Service Advocate - Target
10.2024 - 12.2024
Building Materials Salesperson - Menards
04.2017 - 08.2017
Veterans Office Administrative Assistant (Work-Stu - Central Lakes College
09.2012 - 12.2013
West Mifflin Area High School - High School Diploma,
Full Sail University - Certificate, Communication and Media Studies
Pine River-Backus High School - High School Diploma, General Studies
Central Lakes College - Associate of Arts, General Education

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