Karen Nieto Del Angel
Houston
Summary
I'm a motivated worker experienced in the restaurant industry. Proven track record of providing excellent customer service, ensuring all orders are served timely and accurately. I'm seeking to transition into a new field, offering exceptional teamwork and leadership abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Manager
IHOP
09.2021 - 01.2025
- Created and maintained optimal communication chain, reducing guest dissatisfaction
- Offered recommendations to upset appetizers, desserts, or drinks
- Monitored food and beverage levels to satisfy customer needs
- Resolved customer complaints and inquiries in a timely manner
- Delivered customer checks and securely processed credit card or cash payments
- Followed up with customers after meals to ensure satisfaction and resolve any issues quickly
- Maintained a positive attitude even during stressful situations or peak hours of operation
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Babysitter - Part Time
Nannies in Houston
01.2022 - 05.2023
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Bathed, dressed, and helped with teeth brushing as part of bedtime routine
- Assisted with light housekeeping duties as well as running errands.
- Regularly traveled with family to help with vacation activities and childcare.
- Transported children to and from school, medical appointments, and extra-curricular activities.
Assistant Manager
McDonald's
03.2018 - 08.2021
- Responded quickly to meet customer needs and resolve problems
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
- Reported customer and employee accidents, injuries, and concerns for store manager review
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Greeted guests at tables and attended to guest needs to promote customer service and satisfaction
- Provided orientation and on-boarding training to new associates
- Monitored cash handling procedures to accurately charge customers
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels.
- Maintained a clean, safe, and organized environment to enhance the customer experience.
Bartender - Part Time
Teotihuacan Mexican Cafe
06.2023 - 10.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
HIGH SCHOOL DIPLOMA -
Height high School
Houston, TEXAS06.2020
Skills
- Billing And Payment Processing
- Money Handling
- Customer service focus
- Opening And Closing Procedures
- Guest Satisfaction
- Adaptable And Flexible
- Customer Deliveries
- Hiring And Training
Certification
Manager certification
Languages
Spanish
Native or Bilingual
Timeline
Bartender - Part Time
Teotihuacan Mexican Cafe
06.2023 - 10.2023
Babysitter - Part Time
Nannies in Houston
01.2022 - 05.2023
Shift Manager
IHOP
09.2021 - 01.2025
Assistant Manager
McDonald's
03.2018 - 08.2021
HIGH SCHOOL DIPLOMA -
Height high School
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