Summary
Overview
Work History
Education
Skills
Timeline
Generic

KAREN NORSWORTHY

Summary

Customer-focused Sales Representative with 20 plus years of experience solving problems for clients. Top-producing salesperson.

Overview

36
36
years of professional experience

Work History

Merchandiser

Andalusia Distributing Company
04.2023 - Current
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
  • Customized store layouts to maximize foot traffic and product exposure, enhancing sales potential.
  • Proposed new ideas and concepts to enhance merchandise displays.

Owner/ Manager

Old Perry Store
03.2019 - 02.2023
  • Was in charge of daily operations, which included customer service and employee management

Outside Sales Manager

The Opp News
12.2009 - 04.2014
  • Completed sales agreements and contracts
  • Increased revenue by bringing in new clients and cementing relationships with them, as well as optimizing the servicing of existing accounts
  • Went out to sell advertising to customers
  • Devised effective routes for outside salespeople
  • Worked with media representatives to ensure that special events were covered effectively
  • Oversaw the creation of all advertising materials, including copywriting, proofreading, and layout enhancements

Manager

Hawkeye Communications/Southernlinc
07.2001 - 09.2009
  • Was in charge of daily operations
  • Promoted customer loyalty by resolving escalated conflicts to complete satisfaction
  • Reconciled daily sales transactions to balance and log day-to-day revenue
  • Dealt with customer service issues as they arose
  • Activated new phone service and completed customers contracts with provider
  • Maintain customer sales and services with new and existing customers on a daily basis
  • Hired, trained, and mentored staff to maximize effectiveness

Owner/Manager

Babcock Home Furniture &more
09.1994 - 02.2001
  • Maintained high functional, operational, and organizational levels during high-traffic hours and seasonal promotions
  • Was in charge of daily operations, which included customer service and employee management

Sales / Promotions & Public Service Manager

WAMI/Opp Broadcasting Co.
12.1988 - 08.1994
  • Created and implemented publicity campaigns to promote events and sponsors
  • Over seen all promotions for radio station
  • Scheduling promotions and finding sponsors for events
  • Worked closely with sales people in providing each a client list and fact sheet for each client and providing each with up to date sale packages
  • Kept up to date with changing demographics to help in providing clients with the best advertising in the market for their product or service

Education

High School -

Opp High School
Opp, Alabama
01.1988

Skills

  • Self-motivated
  • Friendly and outgoing
  • Customer service
  • Complex Problem-solving
  • Relationship building
  • Operations management
  • Customer relationship management (CRM)
  • Sales techniques
  • Conflict resolution
  • Sales management
  • Marketing
  • Problem resolution
  • Adaptability and flexibility
  • Positive attitude
  • Problem-solving
  • Excellent communication
  • Customer relationship management
  • MS office

Timeline

Merchandiser

Andalusia Distributing Company
04.2023 - Current

Owner/ Manager

Old Perry Store
03.2019 - 02.2023

Outside Sales Manager

The Opp News
12.2009 - 04.2014

Manager

Hawkeye Communications/Southernlinc
07.2001 - 09.2009

Owner/Manager

Babcock Home Furniture &more
09.1994 - 02.2001

Sales / Promotions & Public Service Manager

WAMI/Opp Broadcasting Co.
12.1988 - 08.1994

High School -

Opp High School

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