Karen Noy
McKinney,TX
Summary
Motivated and eager-to-learn individual seeking an entry-level position to utilize my strong work ethic, adaptability, and passion. Committed to developing new skills, contributing to team success, and growing professionally in a dynamic environment.
Overview
26
26
years of professional experience
Work History
Deli Manager/Cashier
Kroger
03.2005 - Current
- Provided exceptional customer service by greeting and assisting customers, addressing inquiries, and resolving concerns, leading to consistently positive feedback.
- Managed cash register transactions, processed payments, and handled returns with accuracy and efficiency, ensuring a smooth checkout experience.
- Collaborated with team members to maintain a clean, organized store environment, restocking shelves and ensuring that products were properly displayed and easily accessible.
- Assisted with inventory management, including tracking stock levels, identifying low-stock items, and helping with restocking shelves and displays.
- Supported the front-end operations by bagging groceries efficiently, ensuring customer satisfaction and quick service during peak hours.
- Participated in promotional activities, ensuring that special sales and discounts were communicated clearly to customers.
- Trained and mentored new employees, demonstrating customer service best practices and store procedures to help improve team performance.
- Key Achievements:
- Recognized for consistently meeting or exceeding performance goals, including high customer satisfaction ratings and speed of service.
- Played a key role in achieving store sales targets by promoting seasonal products and upselling where appropriate.
- Demonstrated strong problem-solving skills, addressing customer issues promptly and maintaining a positive store atmosphere.
Supervisor
April Sound
02.2001 - 02.2005
- Successfully managed inbound and outbound sales calls, engaging with potential customers to promote timeshare opportunities, generate interest, and convert leads into sales.
- Provided detailed information about vacation ownership packages, benefits, and promotions to potential buyers, ensuring they understood the long-term value of the investment.
- Used consultative sales techniques to tailor offerings to customer needs and preferences, establishing rapport and building trust with each prospect.
- Achieved and exceeded monthly sales quotas, consistently ranking among the top performers within the team.
- Maintained a high level of product knowledge, staying current on new vacation destinations, promotional offers, and timeshare terms and conditions.
- Navigated customer objections and inquiries with persuasive communication, ensuring customer satisfaction and addressing any concerns about ownership costs, maintenance fees, and other common hesitations.
- Utilized CRM software to track leads, manage follow-ups, and update customer information, ensuring that all potential opportunities were properly nurtured.
- Followed up with prospects who showed interest in timeshare offers, ensuring they had all necessary information and addressing any additional questions.
- Worked in a fast-paced, target-driven environment, ensuring adherence to call metrics while maintaining a high level of professionalism and customer service.
- Key Achievements:
- Consistently exceeded sales targets, driving an increase in revenue for the department.
- Recognized as a top performer in call conversion rates, achieving an increase in sales over a specific quarter.
- Received positive customer feedback and recognition for providing excellent customer service and personalized attention.
Sales Associate
Kirby Vacuum
, California
09.1999 - 02.2001
- Engaged with customers in a retail environment, providing expert product knowledge on vacuum cleaners, accessories, and cleaning solutions to help customers choose the best products for their needs.
- Demonstrated vacuum models and accessories in-store, explaining features, benefits, and maintenance tips to ensure customer satisfaction and encourage product purchases.
- Exceeded sales targets consistently by using consultative sales techniques to understand customer needs and recommend appropriate products, leading to increased average transaction value.
- Assisted with inventory management, ensuring that vacuum products were well-stocked, properly displayed, and organized for a positive shopping experience.
- Provided post-purchase support, including product demonstrations, troubleshooting, and recommendations for ongoing maintenance and care to maximize product longevity.
- Processed transactions using point-of-sale (POS) systems, handled customer returns and exchanges, and maintained accurate customer records.
- Contributed to a clean and organized store environment, ensuring that vacuum products were prominently displayed and promotional materials were up-to-date.
- Worked collaboratively with team members to achieve store goals and maintain a high level of customer service.
- Handled customer inquiries regarding warranties, repairs, and product features, providing expert knowledge and guiding them through the process as needed.
- Key Achievements:
- Recognized for outstanding customer service and building strong customer relationships, leading to repeat business and referrals.
- Played a key role in promoting and upselling related products, such as vacuum bags, filters, and cleaning supplies, leading to a significant boost in accessory sales.
Education
High School -
Chino High School
California, PA01.1975
Communication
Pomona College
California01.1981
Skills
- Effective communication skills
- Proficient in customer satisfaction
- Adaptability and quick learning
- Time management and organizational skills
- Problem-solving abilities
- Team collaboration and leadership
- Analytical and critical thinking
Timeline
Deli Manager/Cashier
Kroger
03.2005 - Current
Supervisor
April Sound
02.2001 - 02.2005
Sales Associate
Kirby Vacuum
09.1999 - 02.2001
High School -
Chino High School
Communication
Pomona College