Karen Obregon
Dallas,TX
Summary
Dynamic Office Administrative Assistant with proven expertise in enhancing customer service and streamlining office operations. Skilled in document management and financial transactions, I fostered strong client relationships and improved workflow efficiency, contributing to overall productivity and revenue growth. Committed to delivering exceptional support and maintaining organizational excellence.
Overview
12
12
years of professional experience
Work History
Office Administrative Assistant
Sunshine Recycling
08.2014 - 07.2025
- Developed and maintained filing systems to ensure efficient document retrieval.
- Provided comprehensive support for office events, including logistics and vendor communication.
- Managed office supplies inventory, ensuring availability and organization for daily operations.
- Responded to inquiries via phone and email, providing exceptional customer service.
- Trained new staff on front office procedures, fostering a collaborative working environment.
- Collaborated with team members to streamline communication and improve workflow efficiency.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions.
- Reviewed and updated customer information in database for accuracy.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Supported staff members with administrative tasks, improving productivity across various departments.
- Updated client databases regularly while maintaining accuracy in contact details comprehensively.
- Streamlined administrative workflows by adopting new software tools and technologies.
- Increased customer service success rates by quickly resolving issues.
- Assisted with service ticket generation.
- Operated scale to weigh materials and vehicles according to policy.
- Contributed to company revenue growth by accurately billing clients based on precise weight measurements.
- Maintained strong client relationships through clear communication and timely resolution of any weighing disputes or inquiries.
- Maintained accurate cash drawer and balanced end-of-shift reports.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Sales Associate
Metro PCSInc
03.2013 - 02.2014
- Enhanced customer experience through personalized service and product recommendations.
- Managed inventory and restocked merchandise to maintain optimal sales floor presentation.
- Executed daily sales transactions accurately using POS systems and cash handling procedures.
- Developed product knowledge to effectively address customer inquiries and concerns.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to achieve monthly sales targets.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Managed efficient cash register operations.
Education
High School Diploma -
South Oak Cliff High School
Dallas, TXSkills
- Document management
- Customer service
- Office organization
- Inventory management
- Financial transactions
- Data entry accuracy
- Client relationship management
- Administrative support
- Microsoft office
- Billing and invoicing
- Payroll and accounts payable and receivable
- Office administration
- Time management
- Cash handling procedures
Languages
Spanish
Professional Working
Timeline
Office Administrative Assistant
Sunshine Recycling
08.2014 - 07.2025
Sales Associate
Metro PCSInc
03.2013 - 02.2014
High School Diploma -
South Oak Cliff High School