Karen O'Brien
Malta,NY
Summary
Results-driven Chief Operating Officer drives performance improvements and leads strategic initiatives. Skilled manager of cross-departmental activities with adaptive communication of organizational objectives. Develops and executes innovative strategies for stimulating growth and service quality.
Overview
32
32
years of professional experience
Work History
Chief Administrator
TWIN COUNTY RECOVERY SERVICES
12.2021 - Current
- Manages and evaluates all operations, functions and activities in preparation for merger with ACCA
Chief Operating Officer
ADDICTIONS CARE CENTER OF ALBANY (ACCA)
01.2012 - Current
- Leads operational oversight and budgetary supervision for all departments while meeting agency and regulatory goals.
- Maintains Income & Expense Statements and shouldered corporate fiscal responsibility for 16.5 million dollar budget.
- Oversees business-wide changes to modernize procedures and organization.
- Refines organizational structure to consolidate, streamline, and delineate necessary functions.
- Develops and implements recommendations for service improvement.
- Collaborates with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Cultivates company-wide culture of innovation and collaboration.
- Represents organization at external meetings and events to promote and build relationships with key stakeholders.
Director of Community Relations & Operations Analyst
ADDICTIONS CARE CENTER OF ALBANY (ACCA)
08.2007 - 01.2012
- Built and maintained relationships with Board members, donors and legislative representatives
- Created custom reports and visualizations to support decision-making processes.
- Assessed operational performance to identify areas for improvement.
- Developed operational budgets to control costs and monitor spending.
- Identified and analyzed project risks and developed mitigation strategies.
- Wrote, reviewed and edited proposals for grants, gifts and contracts.
Alumni Program Coordinator
ALUMNI AFFAIRS OFFICE, ALBANY LAW SCHOOL OF UNION UNIVERSITY
01.1999 - 07.2001
- Planned and executed all alumni events nationwide
- Developed and maintained relationships with external partners to facilitate program operations.
- Kept program-related data accurate, up-to-date and easily accessible for accessibility.
- Tracked and reported expenses accurately to manage program budgets.
Travel Consultant & Convention Coordinator
AYELET TOURS/CERTIFIED TRAVEL ASSOCIATES
12.1997 - 12.1998
- Oversaw all aspects of corporate and group travel for convention planning division
Training Coordinator
SHAKER COMPUTER AND MANAGEMENT SERVICES
08.1996 - 03.1997
- Wrote and published new training documentation for the COINS software system
- Created and maintained detailed training records and reports for management review.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
Reading Teacher
MONT PLEASANT MIDDLE SCHOOL
09.1991 - 06.1996
- Supervised and instructed 7th grade students through the use of oral presentations, computerized instruction, and other innovative resources
English Teacher
MONT PLEASANT MIDDLE SCHOOL
09.1992 - 06.1993
- Developed individual instruction program for 6th graders that strengthened reading and writing skills
English Teacher
LINTON HIGH SCHOOL
09.1991 - 06.1992
- Designed and implemented technique/procedures for teaching grammar and literature to 11th grade ability grouped students
Education
Bachelor of Arts - English
State University of New York at Albany
01.1990
Skills
- Executive Leadership
- Business Analysis
- Financial Oversight
- Stakeholder Relations
- Planning and Execution
- Acquisition Integration
Accomplishments
- Successfully managed Twin County Recovery Services as Chief Administrator in preparation for merger with ACCA since December 2021
- Wrote all NYS OASAS part 820 applications and created and revises all policies and procedures for stabilization, rehabilitation and reintegration services in Rensselaer, Warren and Albany Counties.
- Develops and revises all policy and procedure manuals for all agency departments.
- Oversaw agency transition to Medicaid managed care, APG billing rates, Health Home referrals, and Home and Community Based Services from 2014 to present
- Streamlined Medicaid billing process and improved efficiency resulting in consistent revenue increases from 2014 to present
- Reduced operational expenses by 20% by coordinating provider and vendor services
- Wrote and received a three-year 1.1 million dollar federal grant from SAMHSA in 2015
- Wrote and received a five-year 1.5 million dollar federal grant from SAMHSA in 2010
Additional Coursework
State University of New York at Albany – December 1995
Completed 12 credit hours towards Master of Arts in English Literature
Timeline
Chief Administrator
TWIN COUNTY RECOVERY SERVICES
12.2021 - Current
Chief Operating Officer
ADDICTIONS CARE CENTER OF ALBANY (ACCA)
01.2012 - Current
Director of Community Relations & Operations Analyst
ADDICTIONS CARE CENTER OF ALBANY (ACCA)
08.2007 - 01.2012
Alumni Program Coordinator
ALUMNI AFFAIRS OFFICE, ALBANY LAW SCHOOL OF UNION UNIVERSITY
01.1999 - 07.2001
Travel Consultant & Convention Coordinator
AYELET TOURS/CERTIFIED TRAVEL ASSOCIATES
12.1997 - 12.1998
Training Coordinator
SHAKER COMPUTER AND MANAGEMENT SERVICES
08.1996 - 03.1997
English Teacher
MONT PLEASANT MIDDLE SCHOOL
09.1992 - 06.1993
Reading Teacher
MONT PLEASANT MIDDLE SCHOOL
09.1991 - 06.1996
English Teacher
LINTON HIGH SCHOOL
09.1991 - 06.1992
Bachelor of Arts - English
State University of New York at Albany
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