Karen Ocran
South Sioux City,NE
Summary
Results-driven professional with a strong background in mission planning and logistical support from the US Army. Proven ability to enhance operational effectiveness and lead teams to achieve objectives. Skilled in equipment maintenance and customer service, demonstrating critical thinking and a positive attitude in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Enlisted Soldier
US Army
Tacoma, WA
11.2015 - 05.2023
- Enhanced unit readiness and operational effectiveness through targeted training exercises.
- Coordinated mission planning efforts with various military units to enhance collaboration.
- Maintained and operated a range of military equipment and weapon systems effectively.
- Achieved mission objectives through efficient teamwork and collaboration with peers.
- Delivered logistical support for personnel and supplies during deployment operations.
- Guided junior soldiers in skill development and professional behavior as team leader.
- Ensured proficiency in individual weapons systems by participating in live-fire exercises.
- Executed regular preventive maintenance checks on assigned vehicles to uphold serviceability standards.
Maintenance Crew Member
Safeway
Lakewood, WA
05.2022 - 11.2022
- Maintained cleanliness of store premises, including floors, restrooms, and parking areas.
- Executed routine maintenance on buildings and equipment to ensure operational efficiency.
- Responded promptly to maintenance requests from staff and management.
- Oversaw waste disposal and recycling efforts to promote sustainability practices.
- Cleared walkways of snow and ice during winter for safe access.
- Managed inventory of shopping carts, identifying shortages and requesting additional units.
- Delivered exceptional customer service, assisting shoppers with locating carts and loading items.
- Monitored parking lot for security issues related to carts and reported concerns.
Cashier
Walmart
South Sioux City, NE
11.2013 - 01.2018
- Processed customer transactions using point-of-sale systems with high efficiency.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Operated cash register, accurately handling cash, checks, credit cards, and gift cards.
- Collected payments while providing precise change to customers.
- Greeted customers and addressed inquiries about products and services.
- Trained new team members in cash register operation and customer service protocols.
- Adhered to security procedures for managing large sums of money.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
Customer Service Representative
Walmart
South Sioux City, NE
11.2013 - 01.2018
- Delivered product information and processed orders through phone and in-person interactions.
- Maintained professionalism while addressing difficult customer situations effectively.
- Facilitated quick responses to inquiries via phone, email, and chat, enhancing overall service quality.
- Resolved complaints efficiently, escalating complex issues to management when required.
- De-escalated customer concerns using a friendly approach to improve satisfaction levels.
- Supported sales initiatives by sharing insights into customer preferences and requirements.
- Accurately processed transactions while operating cash registers for financial accuracy.
Education
High School Diploma -
North High School
Sioux City, IA05-2015
Some College (No Degree) - Health Sciences
University of South Dakota
Vermillion, SDSome College (No Degree) - General Studies
Northeast Community College
Norfolk, NESkills
- Equipment maintenance
- Logistical support
- Team leadership
- Operational effectiveness
- Customer service
- Positive attitude
- Critical thinking
- Quick decision making
- Team building
- Safety compliance
- Communication skills
- Safety awareness
- Initiative-taking
- Active listening
- Teamwork and collaboration
- Conflict resolution
- Point-of-sale operation
- Sales support
- Customer relationship management
- Positive and professional
- Sales transactions
- Multitasking and organization
- Hospitality and accommodation
- Dependability and reliability
- Professionalism and courtesy
Timeline
Maintenance Crew Member
Safeway
05.2022 - 11.2022
Enlisted Soldier
US Army
11.2015 - 05.2023
Cashier
Walmart
11.2013 - 01.2018
Customer Service Representative
Walmart
11.2013 - 01.2018
High School Diploma -
North High School
Some College (No Degree) - Health Sciences
University of South Dakota
Some College (No Degree) - General Studies
Northeast Community College
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