Karen O'Hare
Twinsburg,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
33
33
years of professional experience
4
4
years of post-secondary education
Work History
Staff Support Manager
Computer Task Group
03.2007 - 07.2020
- Developed and maintained relationships with customers and suppliers through account development.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Conducted employee appraisals for assigned billable employees.
- Created progress reporting to assist site management.
- Ensured new hire orientation, on-boarding and employee separation procedures are followed and all applicable paperwork is completed.
- Facilitated contract extensions and bill rate increases.
- Participated in customer contract communication and review meetings.
- Managed vendor web tool and interfaced with IT requesting manager, subcontractor relations and recruiting for any assistance required.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Office Assistant
University Of Rochester Medical Center
10.2006 - 03.2007
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Streamlined communication between departments for better collaboration and increased productivity.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Coordinated office events that promoted team cohesion and boosted overall morale among employees.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
Technical Staff Support Manager
Analysts Interntional Corporation
08.1992 - 10.2005
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Accounting Office Clerk
Wegmans Supermarket
Rochester, NY
Oct.1990 - Sep.1993
Account Management
Interim Personnel
Rochester, NY
Jan.1991 - Aug.1992
Human Resource Representative
CUI Corporation
Carpinteria, CA
02.1987 - 08.1990
Education
High School Diploma -
East High
Rochester, NY 09.1979 - 06.1983
Skills
- Operations Management
- Business Administration
- Contract Management
- Performance Management
- Workforce Management
- Complex Problem-Solving
- Verbal and Written Communication
- Conflict Resolution
Timeline
Staff Support Manager
Computer Task Group
03.2007 - 07.2020
Office Assistant
University Of Rochester Medical Center
10.2006 - 03.2007
Technical Staff Support Manager
Analysts Interntional Corporation
08.1992 - 10.2005
Account Management
Interim Personnel
Jan.1991 - Aug.1992
Accounting Office Clerk
Wegmans Supermarket
Oct.1990 - Sep.1993
Human Resource Representative
CUI Corporation
02.1987 - 08.1990
High School Diploma -
East High
09.1979 - 06.1983
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