Karen Olesen
Summary
Professional and knowledgeable administrative assistant offering years of experience in administrative support and customer service. Hardworking, detail-oriented, data entry, managing mail, travel coordination, clerical support and public interaction and office management. Team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Proven track record of providing exceptional customer service in fast-paced environments. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
27
27
years of professional experience
Work History
Administrative Assistant II
Graco Inc.
05.1996 - 05.2023
- Primary support to Graco's product trainers (all marketing divisions)
- Set-up Graco's training classes in Litmos (LMS)
- Coordinate on-site Product training classes for Graco's in-person distributor's training classes, including hotel arrangements, transportation, and on-site meals.
- Delivered excellent customer service through prompt responses to Graco's distributors inquiries, addressing concerns effectively, and building strong relationships.
- Upload new and revised Product Technical manuals to website.
- Streamlined invoice processing procedures to ensure timely payment of vendors.
- Process staff expense reports
- Coordinated and scheduled meetings and conference calls for staff.
- Order office supplies
- Received and distributed incoming mail and packages to department staff and teams
- Coordinating travel arrangements.
- Scheduled department meetings (include lunch meetings)
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Generate hardware and software request, Set up service requests for copiers.
- Organized and detail-oriented with a strong work ethic.
- Worked well in a team setting.
Education
High School Diploma -
Thomas Jefferson
Bloomington06.1981
Skills
- Strong organization, time management and multi-task skills
- Website updating
- Create purchase orders
- Software training and coaching of new employees
- Mail handling
- Remote conferencing
- Mail and package distribution
- Travel planning
- Coordinate and schedule meeting arrangements for department
Timeline
Administrative Assistant II
Graco Inc.
05.1996 - 05.2023
High School Diploma -
Thomas Jefferson
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