Karen Oliver
Snowflake
Summary
Experienced evidence technician with a diverse criminal justice background. Detail-oriented and highly adaptable professional with over a decade of experience in law enforcement support roles. Currently serving as the Evidence Technician, ALEAP Coordinator, Department Phlebotomist, and Asset Manager for the Snowflake-Taylor Police Department. Skilled in evidence handling, forensic support, accreditation audits, legal documentation, and public service. Proficient in managing complex databases, maintaining departmental websites, and supporting multi-agency operations. Recognized multiple times as Employee of the Month for outstanding dedication and performance. Holds phlebotomy certification for law enforcement use, and ACJIS Level A certification.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Evidence Technician, ALEAP Coordinator, Department Phlebotomist, Asset Manager, Web Content Assistant
Snowflake-Taylor Police Department
Snowflake
07.2020 - Current
- Managed over 578 pieces of evidence per year, ensuring 100% chain of custody compliance.
- Coordinated secure transfer or destruction of 130 items of evidence annually.
- Manage ALEAP accreditation and related audits, policy updates, and onsite assessor reviews.
- Respond to crime scenes for evidence collection, forensic photography, phlebotomy, and scene documentation.
- Maintain and calibrate investigative equipment (e.g., PBT, Intox 9000), validate monthly data entries, and ensure procedural compliance.
- Manage departmental assets, issue equipment to officers, and perform quarterly inventory checks.
- Conduct monthly validations through NCIC/ACJIS to ensure the accuracy of entered law enforcement data, stolen property, and evidentiary entries.
- Assist in managing and maintaining the department’s official Wix website, including content creation, layout editing, and publishing updates to improve community engagement and public access.
- Conducted 40+ forensic blood draws for DUI and criminal investigations since November, 2022.
Justice Court Clerk
Navajo County
Show Low
05.2019 - 09.2019
- Maintained court calendar, processed payments and legal paperwork, and supported public and legal inquiries.
- Updated dockets, filed case documentation, and supported coordination between judges, attorneys, and law enforcement.
Probation Secretary
Navajo County
Show Low
07.2014 - 05.2019
- Drafted legal motions and petitions, managed databases (APETS, JOLTS, ACJIS), and processed sentencing and probation documents.
- Supported 150 + probation cases simultaneously, ensuring accurate records updates and timely communication with the probation officers.
- Drafted Petitions for Criminal Restitution for probationers with outstanding balances at the conclusion of probation, ensuring accurate legal documentation and proper victim compensation.
- Processed client payments and maintained detailed case files under state and county regulations.
Customer Order Specialist
The Home Depot
Show Low
06.2012 - 05.2013
- Acted as primary point of contact for customers placing and tracking special orders, ensuring accuracy and timely fulfillment.
- Collaborated with vendors and internal departments to coordinate product availability, shipping, and delivery schedules.
- Resolved customer concerns quickly and professionally, maintaining high satisfaction ratings.
- Utilized store systems to enter, modify, and manage special order data, maintaining up-to-date records.
- Ensured all orders met compliance standards and followed up on backorders or delays with appropriate solutions.
- Provided product knowledge and guidance to customers during the ordering process.
Birth Certificate Clerk / Audiology Tech
Sharp Mary Birch Hospital for Women and Newborns
San Diego
12.2006 - 05.2012
- Entered and validated newborn data, coordinated paternity paperwork, and collaborated with hospital record systems.
- Executed hearing screenings on 30+ newborns daily, employing otoacoustic emissions (OAE) and auditory brainstem response (ABR) technology, pinpointing potential hearing loss in infants before hospital discharge.
- Maintained and calibrated audiometric equipment to ensure accurate test results.
- Documented screening results and coordinated with nursing staff and audiologists for follow-up evaluations.
- Educated parents on the importance of early hearing detection and provided guidance on referral procedures when follow-up was necessary.
- Entered test results into hospital databases and assisted with compliance tracking for state-mandated screening programs.
Jet Former
Lender Support Systems Inc.
Poway
01.2005 - 11.2006
- Reviewed and edited mortgage loan documents across multiple states for accuracy and compliance.
Front Desk Secretary
Institutional Cabinet and Millwork
Santee
08.2004 - 11.2004
- Answered and routed calls, managed emergency communications, and maintained front office functions.
Education
High School Diploma -
El Capitan High School
Lakeside, CA06.2004
A.S. - Nursing
Grossmont Community College
El Cajon, CA05.2006
A.S. - Criminal Justice Candidate (not completed)
Columbia Southern University
Orange Beach, ALSkills
- Evidence Handling & Chain of Custody
- Criminal Justice Software (APETS, JOLTS, ACJIS/NCIC)
- Policy Development & Accreditation Audits (ALEAP)
- Web Design & Maintenance (Wix)
- Legal Writing & Courtroom Preparation
- Public Relations & Multi-agency Collaboration
- Typing: 60 WPM
- Excellent with PowerDMS
- Office Suite
- NCIC compliance
- Data management
- Problem solving
- Attention to detail
- Time management
- Policy implementation
- Team collaboration
Certification
- ACJIS Network Terminal Operator – Level A Full Maintenance, Current
- Phlebotomy Certification through the Governor of Highway safety for Arizona Law Enforcement Use
Awards
Employee of the Month, Snowflake-Taylor Police Department, 4, 2020–Present
Additional Department Duties
- Monthly NCIC/ACJIS Validations for warrants, stolen property, and active entries
- QAS Monthly for Intox 9000
- Quarterly PBT Calibration Checks
- Entry of Court Dispositions
- Monthly Validations
- Updating Internal Forms and Department Templates
Leadership And Community Involvement
Club Leader, Local 4-H Club, Snowflake, AZ, 01/01/23,
- Mentor and guide youth in agriculture, leadership, and community service projects, fostering personal growth and civic responsibility.
- Plan and organize club meetings, educational workshops, and public presentations.
- Coordinate with parents, 4-H officials, and volunteers to ensure a positive and productive experience for members.
- Promote leadership opportunities among youth and facilitate their participation in county fairs, competitions, and service events.
Timeline
Evidence Technician, ALEAP Coordinator, Department Phlebotomist, Asset Manager, Web Content Assistant
Snowflake-Taylor Police Department
07.2020 - Current
Justice Court Clerk
Navajo County
05.2019 - 09.2019
Probation Secretary
Navajo County
07.2014 - 05.2019
Customer Order Specialist
The Home Depot
06.2012 - 05.2013
Birth Certificate Clerk / Audiology Tech
Sharp Mary Birch Hospital for Women and Newborns
12.2006 - 05.2012
Jet Former
Lender Support Systems Inc.
01.2005 - 11.2006
Front Desk Secretary
Institutional Cabinet and Millwork
08.2004 - 11.2004
High School Diploma -
El Capitan High School
A.S. - Nursing
Grossmont Community College
A.S. - Criminal Justice Candidate (not completed)
Columbia Southern University
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