Karen Olk
Murrieta,CA
Summary
Proven Customer Service Representative at Circle K, adept in problem-solving and critical thinking, enhanced customer loyalty through empathetic conflict resolution and skilled upselling. Expert in money handling and store maintenance, significantly contributing to sales growth. Demonstrates active listening and a results-driven approach, ensuring high customer satisfaction and repeat business.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Circle K
04.2015 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Delivered prompt service to prioritize customer needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
High School GED
Vista Adult School
Vista, CASkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Money handling abilities
- Payment Processing
- Store maintenance
Timeline
Customer Service Representative
Circle K
04.2015 - Current
High School GED
Vista Adult School
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