Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Karen Ona

Lincoln,CA

Summary

Adept at managing high-volume data entry and customer support, I excelled at Sacramento Heart and Vascular Medical Associates and Maximus by ensuring top-notch quality control and productivity, maintaining a 100% confidentiality record. My collaborative skills, paired with exceptional organizational abilities, have consistently enhanced team efficiency and client satisfaction.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Independent Contractor

DoorDash, Uber Eats and Spark
10.2020 - Current

* Deliver food and other items to customers from merchants while maintaining high customer, completion and acceptance rates.

* Follow routes using maps and directions, and provide outstanding service to customers.

* Communicate effectively with customers and merchants to provide the best customer service experience.

Office Charge Poster

Sacramento Heart and Vascular Medical Associates
12.2013 - 10.2016

* Efficiently posted high volumes of Superbills while ensuring accurate data entry including diagnosis and procedure codes to be billed electronically to patients' insurance.

* Accurately posted payment charges electronically and made sure all payments were posted and balanced at the end of the day.

* Coordinated and collaborated with Medical Assistants, Medical Billers and Doctors, if necessary to ensure everything is processed properly.

* Performed data entry of correct information and maintained the confidentiality of the records of all patients.


Office Charge Poster

Aerotek
06.2013 - 12.2013

* Efficiently posted high volumes of Superbills while ensuring accurate data entry including diagnosis and procedure codes to be billed electronically to patients' insurance.

* Accurately posted payment charges electronically and made sure all payments were posted and balanced at the end of the day.

* Coordinated and collaborated with Medical Assistants, Medical Billers and Doctors, if necessary to ensure everything is processed properly.

* Performed data entry of correct information and maintained the confidentiality of the records of all patients.

Application Specialist II

Maximus
08.2012 - 03.2013

* Validated incoming data from image assembly and corrected the data, if necessary.

* Reviewed and screened applications to verify expected eligibility status of clients applying and renewing government health benefits in the state of Texas.

* Performed application registrations and scheduled appointments, if necessary.

* Maintained perfect quality c
ontrol and productivity standards as set by the Management.

* Remained up-to-date with policies and procedures set by the Health and Human Services Commission of State of Texas.

* Accurately performed data entry and other clerical jobs as may be assigned by the Management.


Application Specialist II

Remedy Intelligent Staffing
03.2012 - 08.2012

* Validated incoming data from image assembly and corrected the data, if necessary.

* Reviewed and screened applications to verify expected eligibility status of clients applying and renewing government health benefits in the state of Texas.

* Performed application registrations and scheduled appointments, if necessary.

* Maintained perfect quality c ontrol and productivity standards as set by the Management.

* Remained up-to-date with policies and procedures set by the Health and Human Services Commission of State of Texas.

Caregiver

Quartz Garden Homecare
06.2009 - 12.2009
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization and activity while providing care assistance.
  • Assisted patients with self-administered medications.


Caregiver

Dutchess Adult Care
02.2007 - 06.2007
  • Performed clerical jobs as requested by the Administrator.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization and activity while providing care assistance.
  • Assisted patients with self-administered medications.

Education

Bachelor of Science - Major in Accounting

Divine Word College of Legazpi
Philippines
03-2004

Skills

  • Organizational Skills
  • Workload management
  • Deadline adherence and Time Management
  • Safety compliance
  • Data Entry
  • Customer Support
  • Attention to detail
  • Teamwork and collaboration
  • Multitasking
  • Quality Assurance
  • Effective Communication
  • Time Management

Languages

English
Native or Bilingual
Tagalog
Native or Bilingual

Certification

* Basic Life Support for HealthCare Providers / CPR Training:


In accordance with Written Testing and Scenario Skills Evaluation of the American Heart Association


* First Aid Training:


Lifesaving Skills with the American Heart Association


*Typing Speed Certification



Timeline

Independent Contractor

DoorDash, Uber Eats and Spark
10.2020 - Current

Office Charge Poster

Sacramento Heart and Vascular Medical Associates
12.2013 - 10.2016

Office Charge Poster

Aerotek
06.2013 - 12.2013

Application Specialist II

Maximus
08.2012 - 03.2013

Application Specialist II

Remedy Intelligent Staffing
03.2012 - 08.2012

Caregiver

Quartz Garden Homecare
06.2009 - 12.2009

Caregiver

Dutchess Adult Care
02.2007 - 06.2007

* Basic Life Support for HealthCare Providers / CPR Training:


In accordance with Written Testing and Scenario Skills Evaluation of the American Heart Association


* First Aid Training:


Lifesaving Skills with the American Heart Association


*Typing Speed Certification



Bachelor of Science - Major in Accounting

Divine Word College of Legazpi
Karen Ona