Karen O'Neal

Seeking the position of a Clinical Supervisor (Qualified Professional) in a Professional Establishment . Experienced Qualified Professional with at least 10 years of experience in Human Service. Excellent Reputation for resolving problems, improving customer satisfaction, person centered support, and Driving overall operational improvements. Consistently provide positive supports to improve team Building and therapeutic rapport between individuals and the Team.

• Provided Supervision and Credentialing to Program Managers and staff to ensure qualified to render services for a specific population. Conducted interviews and supervisions with staff and clients within the home to ensure quality services being provided for individuals with developmental disabilities within the home and community Developed Trainings for continued education and developmental skills according to plans and individual needs Checked and reviewed service notes with the Therap Data System which is ICD-10 ready to prevent audit deficiencies. Checked and submitted authorizations for services for individuals with developmental disabilities using the Alpha, Cardinal, and Eastpointe Portal of the MCO Checked and submitted claims for processing for the authorization and payment of services for individuals with various mental health challenges Billing and coding for payment of services Team building skills Directed more than 2 Residential Treatment facilities that required a team of more than 20 professionals and direct care staff. Organized and planned for different meetings to share and incorporate each member of the team, such as the parents or caregivers, therapist, teachers, direct care staff, probation officers, school officials, and medical staff to prepare an individualized person-centered plan for at-risk youth within different settings in order to help them to be successful and to teach leadership and team building skills within the community and the home. Coordination Skills Coordinated and Participated in Quality Team Meetings with Essential Therapeutic, Educational, and Medical Team to ensure appropriate and adequate services are provided for individuals supported. Coordinated structural activities and outings for a group of 6-20 adolescents and at-risk youth that resulted in improved socialization and communication skills between the individuals and relief of stress and tension. Successfully help the individuals to develop a sense of value and respect for themselves and others, and ultimately assisted them in volunteering unsupervised for community involvement and mentoring other youths.

• Graduated Cum laude in my Bachelors and Masters Program
• Supervised team of 18 staff members.
• Used Microsoft Excel to develop billing, authorization tracking, HR and training spreadsheets.
• Efficient in the Therap, Sharenote, and Integrity Checkpoint Electronic Health Record digital documentation and billing system
• Former Director of the Summer Youth Leadership Conference held at East Carolina University sponsored by the Goldsboro-Disciples Institute
• Former General Assembly Assistant Secretary
• Former Senior President/Mentor of the Disciples of Christ Youth Fellowship
• Current Adult Sunday School Teacher and Church Leadership (Local and District)

North Carolina Interventions Plus Certification

Medication Administrations Certifications

CPR and First Aid Certifications (AED)

State E508 DWI Certification 2023