Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Karen Ornelas

Santa Ana,CA

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

17
17
years of professional experience

Work History

Operational Manager

Michael’s Art Craft Store
11.2007 - Current
  • Assisted in recruiting, hiring and training of team members.
  • Improved team productivity through effective communication, training, and performance evaluations.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Train,observe,and coach the team to achieve results; participate in the performance management process of your team; support talent development; utilize the leadership competencies for continued self development.

Education

Associate of Arts - Nursing Program

Santa Ana College
Santa Ana, CA

High School Diploma -

Saddleback High School
Santa Ana, CA
06-1999

Skills

  • Customer service
  • Decision-making
  • Team leadership
  • Inventory management
  • Staff development
  • Assignment delegation
  • Inventory control
  • KPI tracking
  • Problem-solving
  • Employee relations and conflict resolution
  • Planning and implementation
  • Policies and procedures implementation

Languages

Spanish
Native or Bilingual

Timeline

Operational Manager

Michael’s Art Craft Store
11.2007 - Current

Associate of Arts - Nursing Program

Santa Ana College

High School Diploma -

Saddleback High School

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Karen Ornelas