Karen Ornelas
Santa Ana,CA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
Operational Manager
Michael’s Art Craft Store
11.2007 - Current
- Assisted in recruiting, hiring and training of team members.
- Improved team productivity through effective communication, training, and performance evaluations.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Train,observe,and coach the team to achieve results; participate in the performance management process of your team; support talent development; utilize the leadership competencies for continued self development.
Education
Associate of Arts - Nursing Program
Santa Ana College
Santa Ana, CAHigh School Diploma -
Saddleback High School
Santa Ana, CA06-1999
Skills
- Customer service
- Decision-making
- Team leadership
- Inventory management
- Staff development
- Assignment delegation
- Inventory control
- KPI tracking
- Problem-solving
- Employee relations and conflict resolution
- Planning and implementation
- Policies and procedures implementation
Languages
Spanish
Native or Bilingual
Timeline
Operational Manager
Michael’s Art Craft Store
11.2007 - Current
Associate of Arts - Nursing Program
Santa Ana College
High School Diploma -
Saddleback High School
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