Karen Ortega
El Paso,TX
Overview
2
2
Languages
4
4
years of post-secondary education
13
13
years of professional experience
Work History
Office Manager
Sunset Funeral Home-Americas
El Paso, Texas
12.2020 - Current
- Managed daily office operations for Sunset Funeral Home-Americas front desk
- Processed insurances and claim forms
- Processed death certificates, permits, and cremation paperwork
- Answered phones and greeted families with professional, compassionate support
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Call Doctors offices, hospices or hospitals in order for death certificates to be complete and ready for ordering
Beverage Cart Attendant
Butterfield Trail Golf Club
El Paso, Texas
07.2019 - 10.2020
- Served golfers beverages and snacks across Butterfield Trail Golf Club
- Collected cash and processed credit payments with point-of-sale system
- Reported inventory needs and cart issues to management
- Restocked coolers, ice, and snack inventory before and during shifts
- Greeted members and guests with courteous, professional service
Bail Bond Agent
915 Bail Bonds
El Paso, Texas
10.2018 - 07.2019
- Explained bond terms, fees, and release steps to defendants and families.
- Verified identification, court records, and eligibility before issuing bonds.
- Processed payments in order for bonds to be posted
- Advised clients on court appearances and compliance with bond conditions.
- Communicated regularly with clients via phone calls or emails regarding their case status updates.
1st Key Manager
Family Dollar
El Paso, Texas
04.2014 - 09.2018
- Opened Family Dollar store and prepared registers for daily business
- Operated cash register and processed payments at Family Dollar.
- Stocked shelves and recovered merchandise throughout Family Dollar sales floor.
- Trained new associates on register procedures and store standards.
- Assisted in developing marketing strategies designed to increase sales volume.
- Performed regular inventory audits to ensure accurate stock levels and reduce shrinkage.
- Directed and supervised staff performance.
Education
Associate of Arts - Marketing
El Paso Community College
El Paso, TX 08.2008 - 05.2012
Riverside High School
El Paso, TXSkills
- Adapt well to change
- Time management
- Organizational skills
- Customer service
- Office management
- Good communication
- Team work
- Multitasking
Languages
English
Professional
Spanish
Professional
Timeline
Office Manager
Sunset Funeral Home-Americas
12.2020 - Current
Beverage Cart Attendant
Butterfield Trail Golf Club
07.2019 - 10.2020
Bail Bond Agent
915 Bail Bonds
10.2018 - 07.2019
1st Key Manager
Family Dollar
04.2014 - 09.2018
Associate of Arts - Marketing
El Paso Community College
08.2008 - 05.2012
Riverside High School