Karen Ortega

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

• Developed and implemented strategies to increase customer satisfaction and sales
• Monitored and managed store inventory to ensure accuracy and availability of products
• Assisted customers in product selection and purchase decisions
• Analyzed sales data to identify areas of improvement and develop plans to increase sales
• Developed and implemented creative marketing strategies to attract new customers
• Trained and coached sales staff on effective sales techniques and customer service
• Count register drawers and prepare daily bank deposits
• Address and resolve various customer questions and concerns
• Provided customer service to Spanish and English speaking customers in a fast-paced call center
• Utilized strong customer service and problem-solving skills to resolve customer inquiries and complaints
• Accurately documented customer information, transactions, and inquiries into the customer service database
• Developed and maintained strong customer relationships by providing prompt and courteous service
• Met or exceeded customer service performance goals on a daily and weekly basis
• Maintained a high level of knowledge on products, services, and processes
• Handled Spanish-speaking customers and English-speaking customers' issues and translated when necessary