Karen Ortiz Soto
Denver,CO
Summary
Experienced Administrative Assistant adept at streamlining office operations to enhance productivity. Proficient in Microsoft Office Suite, QuickBooks, and Adobe Acrobat, with a proven track record of developing effective filing systems and optimizing administrative workflows. Skilled in handling confidential patient information and medical billing, ensuring compliance and accuracy in all processes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Health Support Services
Denver, CO
02.2024 - Current
- Streamlined patient record filing, enhancing retrieval efficiency.
- Facilitated medical lien processing and tracking, improving case management efficiency.
- Collect, organize, and maintain patient medical records, ensuring compliance with confidentiality laws like HIPAA, while preparing records for attorneys and insurance adjusters.
- Enhanced patient claim processes through effective communication with insurance and legal professionals.
- Improved patient satisfaction as the go-to contact for claim inquiries and updates.
- Streamlined invoice generation, ensuring timely billing and payment collection.
- Prepare and file legal documents related to liens, settlements, and patient treatment records for submission to attorneys and courts.
- Coordinate medical appointments for patients involved in car accidents, and manage follow-up communication regarding treatment progress and documentation.
- Create and maintain detailed case files for each patient, including all medical records, correspondence, and lien documentation, to ensure easy access for legal and medical professionals.
- Accurately input patient, case, and billing information into database systems, ensuring data integrity and efficient tracking of medical lien cases.
- Assist in negotiations with attorneys and insurance companies to settle medical liens, and ensure that healthcare providers receive appropriate compensation for services rendered.
- Collaborate with attorneys and legal teams to provide the required medical documentation, treatment records, and billing information needed for court cases and settlement discussions.
- Maintain both digital and physical filing systems for patient records, accident reports, and lien documents, ensuring compliance with legal standards for document retention.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, OneNote, Teams, Outlook) for document creation, reporting, and communication.
- Utilized Adobe Acrobat for creating, editing, and securing PDFs.
- Managed QuickBooks for invoicing, billing, and generating checks for healthcare providers.
- Oversaw inventory management, ensuring the availability of essential medical and office supplies.
- Supported medical billing through medical coding and translating patient information into billing codes.
- Served as a medical translator, facilitating communication between patients and healthcare providers.
Server
Tom's Watch Bar
Denver, CO
08.2021 - 01.2024
- Friendly and professional demeanor.
- Strong communication skills.
- Active listening to address customer needs and preferences.
- Problem-solving for customer complaints or special requests.
- Conflict resolution.
- Basic math for billing and tips calculation.
- Ability to manage multiple tables at once.
- Working well under pressure in a busy environment.
- Assisting coworkers during rush hours or busy shifts.
- Flexibility to fill in for team member when needed.
- Quickly adjusting to changes
Education
GED -
COBACH 10
06-2021
Skills
- Microsoft Office Suite
- Quickbooks
- Patient Record Management
- HIPAA Compliance
- Medical Billing
- Digital Archiving
- Check processing
- Office Administration
- Document Control
- Research
- Bookkeeping
- Report Writing
- Mail handling
- Workflow Optimization
- Information Security
- Filing
- Data Entry
- Clerical Support
- Administrative operations
- Excel spreadsheets
- Time and labor control
- Project Management
- Payroll and budgeting
- Patient care advocacy
- Strong interpersonal skills
- Self-starter
- Report Transcription
- Process Optimization
- Contract Negotiations
- iManage proficiency
- File Organization
- Verbal Communication
- Paperwork drafting
- Database organization
- eFaxing knowledge
- Guest Engagement
- Service prioritization
- Effective customer upselling
- Positive and professional
- Performance Improvement
- Quality Control
- Order Management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Python Programming Certification (In progress) - Coursera
References
References available upon request.
Timeline
Administrative Assistant
Health Support Services
02.2024 - Current
Server
Tom's Watch Bar
08.2021 - 01.2024
- Python Programming Certification (In progress) - Coursera
GED -
COBACH 10
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