Karen Osorio

Operations Manager

ShipMonk

07.2019 - Current

Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Developed and maintained relationships with external vendors and suppliers.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Analyzed and reported on key performance metrics to senior management.
Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Facilitated smooth collaboration between departments through clear communication channels.
Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Developed and implemented strategies to maximize customer satisfaction.
Directed initiatives to improve work environment, company culture or overall business strategy.
Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.