KAREN OWSLEY
LEXINGTON,KY
Summary
Strategic thinker, multitasking Administrator dedicated to improving general administrative support through data analysis, strategic leadership coordination, decision making, calendar management, software experience, budget organizing, and compelling presentations and overall management of day-to-day office or department duties.
Excels at adapting to new technologies to strengthen database management and to drive continuous improvement processes for non-profit communities. Highly skilled at solving operational problems to raise workflow efficiency and deliver quality customer satisfaction, strengthening organizational performance through planning, management experience, and supervising.
KEY ACCOMPLISHMENTS
Praised by Council woman Susan Lamb for being a decision maker and for a commitment to leading a successful neighborhood petition during the pandemic.
Demonstrated commitment to work, education, and family: showed resilience by maintaining a 3.98 GPA while solely running a construction business and being a single parent to three children.
Built rapport, creating sustainable relationships with 10 board members to inspire and counsel on structure and new approaches to management of non-profits.
Overview
36
36
years of professional experience
2
2
years of post-secondary education
Work History
Department Academic Administration Associate
University of Kentucky
Lexington, KY
01.2022 - Current
- Assist with logistics for seminars and workshops, which include travel arrangements and catering
- Provide superior customer service to faculty members and students
- Administrative support for Department Chair and Associate Department Chair and 27 faculty members.
- Prepare materials for meetings in accurate, complete, and professional manner
- Assist current and prospective students and parents inquiring about Economic programs, their admissions, processes, and requirements
- Answer, respond and resolve telephone calls and emails for Economic department
- Input semester schedules and approve or deny override requests for students
- Maintain awareness of confidentiality as outlined by FERPA
- Prepare agendas and agenda materials for meetings
- Attend all school meetings to record and then prepare meeting minutes
- Manage day to day office functions including ordering supplies, dispersing mail, processing and tracking of invoices and purchase orders, maintaining files and administrative records, procurement card reconciliation for department.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Developed and implemented strategies to increase staff satisfaction and engagement.
- Listened to staff needs and desires to identify and recommend optimal solutions/options.
- Volunteered to take on other Academic Administration Associate's work to alleviate staffing shortages.
Office Manager & Event Coordinator
Kentucky Council of Churches
Lexington, KY
01.2013 - 01.2022
- Managed company finances, reconciling accounts receivable and accounts payable, reviewing bank deposits, handling expense reimbursements, developing financial reports, fundraising, and entering account expenses into QuickBooks
- Created and delivered annual budgets for Executive Board approval, boosting accounting performance by 15%
- Prepared annual audits to submit to auditors, decreasing stakeholder risk, and strengthening fiscal management
- Coordinated business operations by organizing inventory, supervising purchasing, vetting vendors, monitoring social media posts, and meeting scheduling for C-Suite executives including travel arrangements and reservations
- Drove event management by securing meeting locations, ordering food and beverages, graphically designed event brochures and posters, and distributed resources for non-profit organization
- Planned and organized board meetings by acquiring location, speaker, food.
- Built strategic relationships with 65 Council members, public, ecumenical partners, and interfaith stakeholders.
Data Coordinator
University of Kentucky
Lexington, KY
09.2011 - 01.2013
- Accurately updated data into Millennium Alumni and Donor Database, increasing business operations by 26%
- Evaluated all incoming data to uphold confidentiality in compliance with federal and state privacy laws
- Researched and employed development of key resources to solve data inconsistencies, improving reporting by 12%
- Managed conversion projects and uploaded relevant data by partnering with Director of Information Services
- Assessed employee records to eliminate duplicate data and encourage accurate record management.
Administrative Assistant
Sullivan University
Lexington, KY
09.2010 - 09.2011
- Delivered exceptional customer satisfaction by addressing hundreds of graduate and undergraduate students ‘questions and concerns, directing them to appropriate departments to improve academic performance
- Handled daily business administration by scheduling appointments, preparing office documentation, issuing payments, managing student files, processing faculty payroll, and assembling employment paperwork
- Provided administrative assistance to Registrar, Assistant Registrars, Re-entry Coordinators, Dean of Academic Affairs, and Associate Dean of Academic Affairs, submitting all required files to redefine internal operations
- Collected statistics and records as evidence to facilitate Director of Academic Affairs secure required university accreditations, promoting quality education, and increasing enrollment by 10%
- Solidified Writing and Tutoring Center performance by systematically updating tutor’s schedule, assessment direction, and overseeing quarterly reports recording regular Center usage with organization
- Utilized Excel databases to enter and revise faculty data, strengthening key decision-making initiatives by 25%.
Business Owner & Office Manager
AKS Construction, LLC
Lexington, KY
07.2009 - 09.2010
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Consulted with contractors to assess needs and propose optimal solutions.
- Trained and motivated 12 employees to perform daily functions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Adhered to regulatory and OSHA policy changes and made necessary adjustments to maintain overall success.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Assisted in recruiting, hiring and training of team members.
News and Administrative Assistant
Lexington Herald Leader
Lexington, KY
09.1987 - 07.2008
- Assisted editorial and news team by researching, copywriting, fact-checking, proofreading, and editing news stories.
- Coordinated journalistic interviews and attained public record data to ensure accurate reporting.
- Delivered administrative assistance to more than 150 reports and editors.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
Education
Associate of Applied Science - Graphic Design & Web Design
Bluegrass Community & Technical College, Lexington Theological Institute
Lexington, KY 01.2008 - 05.2010
Some College (No Degree) - Pastoral Studies
Lexington Theological Seminary
Lexington, KY 05.2001 -
Skills
Microsoft Office
undefinedTimeline
Department Academic Administration Associate
University of Kentucky
01.2022 - Current
Office Manager & Event Coordinator
Kentucky Council of Churches
01.2013 - 01.2022
Data Coordinator
University of Kentucky
09.2011 - 01.2013
Administrative Assistant
Sullivan University
09.2010 - 09.2011
Business Owner & Office Manager
AKS Construction, LLC
07.2009 - 09.2010
Associate of Applied Science - Graphic Design & Web Design
Bluegrass Community & Technical College, Lexington Theological Institute
01.2008 - 05.2010
Some College (No Degree) - Pastoral Studies
Lexington Theological Seminary
05.2001 -
News and Administrative Assistant
Lexington Herald Leader
09.1987 - 07.2008
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